Zadia Fuller
Casselberry,FL
Summary
Dynamic leader with proven expertise in staff supervision and customer service excellence at Mellow Mushroom Restaurant. Excelled in team coordination and hospitality, boosting repeat business through outstanding guest relations and problem resolution. Skilled in cash handling and staff training, significantly enhancing dining experience and operational efficiency.
Overview
4
4
years of professional experience
Work History
Restaurant Supervisor
Mellow Mushroom Restaurant
06.2023 - Current
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Coordinated team members in a fast paced environment with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Waitress/Server
Mellow Mushroom Restaurant
09.2020 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Provide excellent customer service skills to guests
- Energetic while maintaining courteousness and good communication with staff and customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Cash handling and payment processing.
Education
Associate of Arts - Marketing
Daytona State College
Daytona Beach, FL05.2025
High School Diploma -
Pine Ridge High School
Deltona, FL06.2022
Skills
- Customer Service
- Team Coordination
- Hospitality
- Staff Training
- Staff Supervision
- Problem Resolution
- Sales strategy
- Special Promotions
- Cash Handling
- Critical Thinking
- Cost accounting
- Guest Relations
Timeline
Restaurant Supervisor
Mellow Mushroom Restaurant
06.2023 - Current
Waitress/Server
Mellow Mushroom Restaurant
09.2020 - Current
Associate of Arts - Marketing
Daytona State College
High School Diploma -
Pine Ridge High School
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