Zaea Young
Riverdale,GA
Summary
I'm a highly-motivated employee with a desire to take on new challenges strong work ethic, adaptability, and exceptional interpersonal skills. Open and positive communicator with a calm and level-headed approach to managing routine needs and meeting special challenges working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Cato's Fashion
College Park, GA
05.2023 - 03.2024
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Greeted customers upon entering the store and provided assistance.
- Organized displays to attract customers and promote sales.
- Offered suggestions for additional items that may be of interest to customers.
- Stocked shelves with merchandise according to company standards.
- Operated point-of-sale systems accurately to process payments from customers.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Customer Service Representative
Chime Solutions
Morrow, GA
06.2022 - 10.2023
- Inbound and outbound calls
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Perform other essential duties assigned to me by management.
Warehouse Worker
Prologistics
Fairburn, GA
06.2020 - 12.2022
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Inspected damaged goods prior to disposal or return to vendor.
- Transported goods to designated areas within the warehouse facility.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Operated scanners, computers, and other equipment to track orders.
- Collaborated closely with other departments on special projects as needed.
- Processed returns of defective merchandise as required.
- Performed cycle counts to maintain accurate inventory records.
- Followed established guidelines for picking orders accurately.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Identified discrepancies between physical count and computer data.
- Ensured safety protocols were followed at all times while operating machinery.
- Organized warehouse space for efficient storage of products.
- Used pallet jacks to move items to and from warehouse locations.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Verified accuracy of data entry by reviewing, correcting, deleting or reentering information.
- Organized paperwork according to established filing systems.
Education
High School Diploma -
Creekside High School
Fairburn, GA05-2020
Skills
- Customer Service
- Display Setup
- Order Processing
- Loss Prevention
- Money Handling
- Phone Etiquette
- Returns and exchanges
- Retail Sales
- Stocking and Receiving
- Self-Checkout Assistance
- Positive and professional
- Time Management
- Teamwork and Collaboration
- Customer Engagement
- Store Opening and Closing
- Customer Assistance
- Conflict Resolution
- Problem-Solving
- Cash Handling
- Flexible Schedule
- Honest and Dependable
- Adaptability
Timeline
Retail Sales Associate
Cato's Fashion
05.2023 - 03.2024
Customer Service Representative
Chime Solutions
06.2022 - 10.2023
Warehouse Worker
Prologistics
06.2020 - 12.2022
High School Diploma -
Creekside High School
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