Zaeda Coulbourn
Fort Worth,TX
Summary
Proven team player with a track record of enhancing customer satisfaction at Chick-Fil-A through exceptional customer service and problem-solving skills. Demonstrates a keen eye for detail and a positive attitude, contributing to a safe and efficient work environment. Skilled in handling financial transactions and addressing customer inquiries, significantly improving team success and customer relations.
Overview
2
2
years of professional experience
Work History
Team Member
Chick-Fil-A
03.2023 - 01.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Sales Associate
Carter's Childrenswear
07.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
No Degree - Continuing High School Education
Alliance Christian Academy
Fort Worth, TX05.2025
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Attention to Detail
- Collaboration and Teamwork
- Cleaning
- Decision-making capabilities
- Safety understanding
- Heavy Lifting
- Complex Problem-Solving
Timeline
Team Member
Chick-Fil-A
03.2023 - 01.2024
Sales Associate
Carter's Childrenswear
07.2022 - 02.2023
No Degree - Continuing High School Education
Alliance Christian Academy
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