Zaeinab Chareyia
Dearborn,MI
Summary
Dedicated and talented at processing high volumes of error-free transactions and meeting departmental goals. Offering years of experience in quickly resolving issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.
Certified in Adobe Illustrator and Microsoft.
Overview
7
7
years of professional experience
Work History
Insurance Agent Assistant
RFA Insurance/ Meemic
01.2024 - Current
- Supervised policy renewal process, proactively reaching out to clients well in advance of expiration dates.
- Researched and resolved areas of concern for potential and existing clients.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Maintained detailed forms, reports, and records of client interactions, ensuring all relevant information was accurately documented.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Waitress/Hostess/Cashier
Blue Moon Hookah Lounge
06.2021 - 09.2021
- Continuously met and exceeded performance expectations, contributing to the overall success of the business.
- Outgoing and friendly personality and demeanor
- Extensive knowledge of the customer service industry
- Assisted in setting up planned events
- Scheduled all reservations and planned seating arrangements with management prior to dinner service
- Supervised and coordinated dining room activities and directed staff to provide fast and courteous customer service
- Communicated with kitchen staff, management, serving staff, and customers to ensure dining details were handled properly and guest concerns promptly addressed
- Interfaced with customers to assess food needs, recommended dishes, and up sold beverages, appetizers, and desserts; answered questions about menu items and recipe ingredients.
- Collaborated with team members to maintain a smooth workflow during peak service hours, contributing to an efficient operation.
Mortgage Loan Originator In Training
Quicken Loans
12.2020 - 02.2021
- Studied in the SAFE training program
- Worked with my team to make sure we all achieved at our best ability.
- Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
Food Handler/Cashier/Customer Service
Halal Tacos
05.2019 - 11.2020
- Learned roles of other departments to provide coverage and keep store operational
- Worked closely with front-end staff to assist customers and maintain satisfaction levels
- Operated cash register, collected payments and provided accurate change
- Worked as a full-service food provider, taking orders, preparing meals, and collecting payments.
Food Handler/Cashier/Customer Service
Shatila Bakery
03.2017 - 05.2019
- Promoted specific item options to drive sales and achieve add-on purchases
- Trained new team members in cash register operation, stock procedures and customer service
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Helped customers find specific products, answered questions and offered product advice
- Promoted customer loyalty by efficiently handling food and service complaints.
Education
Some college (No degree) -
Henry Ford College
Dearborn, MIHigh School Diploma -
Fordson High School
Dearborn, MI01.2018
High School Diploma -
Michael Berry Career Center
Dearborn Heights, MI01.2018
Skills
- Excellent written and verbal communication skills
- Empathic listener and persuasive speaker
- Motivational Skills
- Analytical Thinking
- Social Perceptiveness
- Quality Assurance
- Organizational Skills
- Patience and Perseverance
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Insurance Agent Assistant
RFA Insurance/ Meemic
01.2024 - Current
Waitress/Hostess/Cashier
Blue Moon Hookah Lounge
06.2021 - 09.2021
Mortgage Loan Originator In Training
Quicken Loans
12.2020 - 02.2021
Food Handler/Cashier/Customer Service
Halal Tacos
05.2019 - 11.2020
Food Handler/Cashier/Customer Service
Shatila Bakery
03.2017 - 05.2019
Some college (No degree) -
Henry Ford College
High School Diploma -
Fordson High School
High School Diploma -
Michael Berry Career Center
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