Michelle Cruz
Dallas,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Service-driven with expertise in cash register systems and known for processing sales data quickly and effectively. Dependable and reliable, offering exceptional record of flexibility and attendance. Considered smart, adaptable and versed in wide-ranging products.
Overview
5
5
years of professional experience
Work History
Insurance Agent Assistant
Guy Auto Insurance
06.2018 - 05.2020
- Served as point-of-contact for potential and existing auto, commercial and home insurance customers.
- Researched and resolved areas of concern for potential and existing clients.
- Completed sales documentation and collected signatures to finalize purchases.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Receptionist Assistant
CCG Series B LLC
03.2021 - 08.2021
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained visitor log for entering and leaving facility for security purposes.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
Liquor Store Associate
Liquor Depot
08.2021 - Current
- Received payments by cash, credit and personal check and remitted correct change.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
High School Diploma -
Aplus Academy
Dallas, TX05.2017
Skills
- Product Recommendations
- Suggestive Selling
- Operational Efficiency
- Liquor Law Compliance
- Register Opening and Closing
- Cash Management
- Selling Techniques
- Engaging with Diverse Customers
- Multitasking Abilities
- Persuasive Techniques
- Teamwork Skills
- Cash Register Operation
- Client Relationships
- Customer Assistance
- Excellent Written and Verbal Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Liquor Store Associate
Liquor Depot
08.2021 - Current
Receptionist Assistant
CCG Series B LLC
03.2021 - 08.2021
Insurance Agent Assistant
Guy Auto Insurance
06.2018 - 05.2020
High School Diploma -
Aplus Academy
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