Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Zafar Sharif

Miramar,FL

Summary

Seasoned operations executive with over 9 years of experience leading government programs including Mainstream Medicaid, Health and Recovery plan(HARP), Child Health Plus, Managed Long Term Care, Value Added Programs and Medicare-Medicaid Plan (FIDA) Medicare Advantage and D-SNP. Strong financial background with experience in strategic planning, vendor/regulatory relationship management, project management and regulatory oversight.

Overview

9
9
years of professional experience

Work History

Director of Operational Strategy

United Medco Inc
06.2015 - Current
  • Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Reported issues to higher management with great detail.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Interacted well with customers to build connections and nurture relationships.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Oversaw supply chain functions to verify inventory levels and budget adherence.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Optimized operational processes using analytics tools to address client-specific metrics.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Championed corporate social responsibility initiatives that enhanced the company''s reputation in the community and industry at large.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored expenditures to mitigate risk of overages.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
  • Assisted with sales and marketing strategies to foster achievement of revenue goals.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored and coordinated workflows to optimize resources.

Education

Associate of Arts - Emergency Management

Broward College
Fort Lauderdale, FL
05.2014

Skills

  • Staff training/development
  • Staff Development
  • Team Management
  • Strategic Planning
  • Relationship Management
  • Data Analysis & Project Management
  • Customer Relations & Compliance Oversight
  • Client Account Management
  • Supplier Monitoring
  • Sound Judgment
  • Marketing Strategies
  • Effective leader
  • Contract and Vendor Management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 20 staff members.
  • Documented and resolved plan escalations which led to positive member outcomes.
  • Achieved plan implementation by completing contracting with accuracy and efficiency.
  • Achieved value added benefit growth by introducing unique offerings for diversification of plan formularies.
  • Grew plan supplemental benefit offering by 90% by leading the push to streamline benefits and customizing unique offerings within markets

Affiliations

  • Centene Health Plans
  • Blue Cross Health Plans
  • Nations Benefits
  • AmeriHealth Caritas Heath Plans
  • Convey Health Plans

Timeline

Director of Operational Strategy

United Medco Inc
06.2015 - Current

Associate of Arts - Emergency Management

Broward College
Zafar Sharif