Zafar Sharif
Miramar,FL
Summary
Seasoned operations executive with over 9 years of experience leading government programs including Mainstream Medicaid, Health and Recovery plan(HARP), Child Health Plus, Managed Long Term Care, Value Added Programs and Medicare-Medicaid Plan (FIDA) Medicare Advantage and D-SNP. Strong financial background with experience in strategic planning, vendor/regulatory relationship management, project management and regulatory oversight.
Overview
9
9
years of professional experience
Work History
Director of Operational Strategy
United Medco Inc
4250 Coral Ridge Drive Suite #201 Coral Springs Fl
06.2015 - Current
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Reported issues to higher management with great detail.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Interacted well with customers to build connections and nurture relationships.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Raised property accuracy and accountability by creating new automated tracking method.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Championed corporate social responsibility initiatives that enhanced the company''s reputation in the community and industry at large.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored expenditures to mitigate risk of overages.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored and coordinated workflows to optimize resources.
Education
Associate of Arts - Emergency Management
Broward College
Fort Lauderdale, FL05.2014
Skills
- Staff training/development
- Staff Development
- Team Management
- Strategic Planning
- Relationship Management
- Data Analysis & Project Management
- Customer Relations & Compliance Oversight
- Client Account Management
- Supplier Monitoring
- Sound Judgment
- Marketing Strategies
- Effective leader
- Contract and Vendor Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
- Documented and resolved plan escalations which led to positive member outcomes.
- Achieved plan implementation by completing contracting with accuracy and efficiency.
- Achieved value added benefit growth by introducing unique offerings for diversification of plan formularies.
- Grew plan supplemental benefit offering by 90% by leading the push to streamline benefits and customizing unique offerings within markets
Affiliations
- Centene Health Plans
- Blue Cross Health Plans
- Nations Benefits
- AmeriHealth Caritas Heath Plans
- Convey Health Plans
Timeline
Director of Operational Strategy
United Medco Inc
06.2015 - Current
Associate of Arts - Emergency Management
Broward College