Juviayra Obaez
Rochester
Summary
Driven professional with a proven track record at United Medco Pharmaceuticals, excelling in customer service and problem-solving. Skilled in active listening and critical thinking, adept at fostering client satisfaction and resolving complex issues. Demonstrated ability to enhance customer experience, achieving positive outcomes in high-stress situations.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
United Medco Pharmaceuticals
06.2023 - 05.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Lifetime Assistance Inc
Direct Support Specialist
07.2022 - 04.2023
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
- Documented current patient information to update behaviors and eating habits.
- Assisted with planning, transporting and coordination of activities and outings based on individual needs.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Used approved crisis intervention techniques in emergency situations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Education
High School Diploma -
Olympia High School
Rochester, NY06.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
United Medco Pharmaceuticals
06.2023 - 05.2024
Lifetime Assistance Inc
Direct Support Specialist
07.2022 - 04.2023
High School Diploma -
Olympia High School
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