Zafiah Mohamed
Jersey City,United States
Summary
A hardworking and reliable individual who will strive to exceed expectations through exceptional customer service skills. Energetic person who possesses the skills necessary for a fast-paced working environment.
Overview
2
2
years of professional experience
Work History
Front Desk
Four Fitness
03.2023 - 11.2023
- Increased guest retention by maintaining a welcoming and organized reception area.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Managed phone calls and any inquiries
- Maintained a clean and pleasant work environment
Program Manager
McGinley Square SID
05.2022 - 07.2023
- Attended and Set up events
- promoted events
- Delivered checks
- Assist the facilitation of street decorations for holidays
- Assist with maintenance of damaged property
Field Coordinator
Central Avenue SID
10.2022 - 01.2023
- Facilitated efficiency by creating channels of communication from surrounding business
- Collected data and provided reports
- Obtaining contract signatures and ensuring contract data
- Assisted in creating and distributing checks via quickbooks
- Efficiently managed the coordination of events
- Resolving conflicts surrounding business faced
Server/Cashier
Krewe of McGinley Square
07.2022 - 08.2022
- Making/serving (teas, lemonade, mock tails,etc.)
- Serving Food
- Bussing
- Assisting with events
- ensuring clean environment and adherence to food safety regulations
- Temporary Job
Barista/Cashier
The Cottage
05.2022 - 07.2022
- Making/Serving drinks (coffee, smoothies, etc)
- Cash handling
- Full knowledge and memorization of the menu & pastries
- Full knowledge of seasonal changes
- Knowledge of delivery services (Ubereats, door-dash, Grubhub, etc).
Team Member
QuickChek Jersey
06.2021 - 06.2023
- Making/Serving coffee, smoothies, tea, etc
- Baking/Selling sweets (cookies, muffins, etc.)
- Making/Serving sandwiches, salads, etc
- Managing customer complaints
- Following proper guidelines for food preparation
- Full knowledge of the menu as well as seasonal changes to the menu
- Knowledge of delivery services (Ubereats, door-dash, Grubhub, etc).
Education
Graduate -
Path, Home Shcool
Skills
- Customer Service
- Ability to Work Under Pressure
- Communication Skills
- Ability to Work in a Team
- Effective Time Management
- Adaptability
- Meeting Arrangements
- Hospitality Service
- Setting Reservations
- Front Desk Operations
- Meeting Minutes
- Bank Deposits
Timeline
Front Desk
Four Fitness
03.2023 - 11.2023
Field Coordinator
Central Avenue SID
10.2022 - 01.2023
Server/Cashier
Krewe of McGinley Square
07.2022 - 08.2022
Program Manager
McGinley Square SID
05.2022 - 07.2023
Barista/Cashier
The Cottage
05.2022 - 07.2022
Team Member
QuickChek Jersey
06.2021 - 06.2023
Graduate -
Path, Home Shcool
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