Summary

Overview

Work History

Education

Skills

Languages

Timeline

Zafreen F Nihmathullah

Shrewsbury,USA

Summary

Currently enrolled in an intensive UX Design program to obtain the Google UX Design Professional certificate. Honing skills in design foundations, processes, and tools. Experience in conducting user research, running design sprints, giving, and receiving feedback, and presentation. Building upon3 years’ combined experience as a sales representative in different companies, eager to apply customer-focused work-ethic and creativity to a new career as an entry-level UX Designer

Overview

years of professional experience

Work History

Sales Representatives

T-mobile

01.2024 - Current

Strengthened brand loyalty and customer satisfaction by expertly guiding80+ weekly customers through personalized recommendations that aligned with their unique preferences and lifestyle
Increased customer loyalty and satisfaction by designing engaging, personalized sales interactions that resulted in a10-star-rating
Elevated customer engagement by delivering a seamless, knowledge-driven shopping experience through expert insights on the latest devices and features
Enhanced customer satisfaction scores by delivering empathetic support and resolving concerns efficiently, directly contributing to improved retention

Assistant manager

Cherry hill photography

01.2023 - 01.2024

Support daily operations by overseeing staff, managing schedules, and ensuring efficient workflow
Assist in achieving sales targets by motivating team members and implementing effective sales strategies
Ensure excellent customer service standards, resolving customer inquiries and handling complaints professionally
Maintain inventory, check stock levels, and coordinate with suppliers to meet demand and optimize product availability

School Photographer & Sales Associate

Shutterfly & Life touch

01.2022 - 01.2023

Capture high-quality individual and group photos of students, staff, and school events
Set up and manage photography equipment, ensuring proper lighting and composition for each shot
Coordinate photo sessions efficiently, keeping to schedules while creating a comfortable environment for students
Organize and edit photos for distribution, ensuring prompt delivery and supporting exacting standards of quality

Training Sales representative

Vector marketing Corporation

01.2021 - 01.2022

Presented high quality line of cutlery and culinary items to customer through in-home and virtual demonstration
Established new clientele through referral and lead generations
Refined communications skills and polished personal sales techniques
Achieved highest sales rank within the company