Laura Armstrong
Detroit,MI
Summary
Dynamic sales professional with a proven track record at Best Choice Roofing, excelling in customer relationship building and market analysis. Adept at enhancing client retention through exceptional interpersonal communication and strategic promotional campaigns. Recognized for training new team members and fostering a collaborative environment to drive sales success.
Overview
17
17
years of professional experience
Work History
Sales Representatives
Best Choice Roofing
Detroit, MI
09.2024 - 11.2025
- Developed and maintained strong customer relationships to enhance client retention.
- Conducted market research to identify trends and gather competitive intelligence.
- Collaborated with marketing team to design promotional strategies and campaigns.
- Trained new sales representatives on product knowledge and sales techniques.
Fine Dining Server
Apparatus Room
Detroit, MI
07.2017 - 03.2020
- Delivered exceptional guest experiences through attentive service and personalized recommendations.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained and mentored junior servers on fine dining etiquette and menu knowledge.
- Implemented efficient table management strategies to maximize seating capacity during peak hours.
Wine Sales Associate
Vino Volo
Dtw. Macnamara Terminal
11.2014 - 05.2016
- Educated customers on wine selections to enhance their purchasing experience.
- Developed strong relationships with clients, fostering repeat business and customer loyalty.
- Assisted in inventory management, ensuring optimal stock levels and product rotation.
- Conducted tastings and events to promote featured wines and boost sales engagement.
Wait Staff Member
Roast
Detroit, MI
06.2008 - 10.2014
- Delivered exceptional customer service by proactively anticipating guest needs and resolving inquiries efficiently.
- Oversaw cleanliness and organization of dining area to elevate guest experience.
- Facilitated collaboration with kitchen staff to optimize order delivery efficiency.
- Exhibited comprehensive menu expertise to provide tailored food and beverage pairing recommendations.
Education
Studied -
Oakland County Community Collage
Royal Oak, MIHigh School Diploma - All Academic
Theodore Roosevelt
Wyandotte, MI06.2000
Skills
Customer service
Customer relations
Customer relationship building
Interpersonal communication skills
Timeline
Sales Representatives
Best Choice Roofing
09.2024 - 11.2025
Fine Dining Server
Apparatus Room
07.2017 - 03.2020
Wine Sales Associate
Vino Volo
11.2014 - 05.2016
Wait Staff Member
Roast
06.2008 - 10.2014
Studied -
Oakland County Community Collage
High School Diploma - All Academic
Theodore Roosevelt