ZAHARA ISRAEL

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Collected and analyzed customer information to prepare product or service reports.
• Processed customer adjustments to maintain financial accounts.
• Updated account information to maintain customer records.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Developed and updated databases to handle customer data.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.

• Enhanced employee management by developing schedules, tracking time and administering payroll.
• Taught employees how to collaborate on daily job tasks and achieve service targets.
• Evaluated current operational strategies and recommend improvements.
• Educated operations team on best practices, company policies and service excellence standards.
• Coordinated with General Manager in different operational issues and promotional activities.
• Monitored employee productivity and optimized procedures to reduce costs.

• Developed and implemented processes and strategies to achieve operational goals.
• Performed quality control inspections on phases of field operations.
• Tracked key performance indicators and enforced quality control measures.
• Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.