Debra Kretchman
New Baltimore,MI
Summary
Customer Service Representative with extensive experience at Auto Club Group AAA, excelling in problem-solving and effective communication. Proven track record in sales and service of Property and Casualty lines, consistently meeting annual goals while ensuring efficient processing of claims and payments. Skilled in multi-task management and payment processing.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Auto Club Group AAA
Dearborn, MI
09.2022 - Current
- Licensed Property and Casualty, Sales and service of all P&C Lines, Servicing policies and assisting with members with policy coverages, premiums, liability coverages and deductibles.Work with all corporate offices to ensure members change requests, claims, payments and underwriting actions are completed properly and efficiently.
Customer Service Representative MRII
Auto Club Group AAA
Fort Gratiot, MI
10.2021 - 09.2022
- Licensed Property and Casualty, Sales and Service of all P&C Lines, Servicing policies and assisting members with policy coverages, premiums, liability coverages and deductibles. Work with all corporate offices to ensure members change requests, claims, payments and underwriting actions are completed properly and efficiently. Prepare and balance daily branch deposit. Assisting agents in daily task including quoting and following up min order to sell new business. Selling memberships and credit cards meeting annual goalS.
Customer Service Representative MRII
Auto Club Group AAA
Richmond, MI
01.2018 - 10.2021
- Licensed Property and Casualty, Sales and Service of all P&C Lines, Servicing policies and assisting with members with policy coverage, premiums, liability coverages and deductibles. Work with all corporate offices to ensure members change requests, claims, payments and underwriting actions are completed properly and efficiently. Preparing and balance daily branch deposit. Preparing internal audits. Assisting agents in daily tasks including quoting and following up in order to sell new business. Selling memberships and credit cards to meet annual goals.
Education
Some College (No Degree) -
Macomb Community College
Clinton Township, MISkills
- Customer service
- Effective communication
- Problem solving
- Payment processing
- Multi-task management
Certification
Property and Casualty License for Michgan, Indiana, Illinois, Florida, Tennessee, Georgia,Wisconsin, Minnesota, Nebraska, North Dakota, Idaho, Iowa, Missouri.
Timeline
Customer Service Representative
Auto Club Group AAA
09.2022 - Current
Customer Service Representative MRII
Auto Club Group AAA
10.2021 - 09.2022
Customer Service Representative MRII
Auto Club Group AAA
01.2018 - 10.2021
Some College (No Degree) -
Macomb Community College
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