Zahara Ratnani

Oversaw front operations, including opening, closing, and processing deposits.

Attached from,order stock,Accountinge etc.

• Operated fuel pumps and ensured proper fueling procedures for customer safety.
• Maintained cleanliness and organization of the gas station and convenience store.
• Assisted customers with purchases and provided information on products offered.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Trained and guided team members to maintain high productivity and performance metrics.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.