Zaheer Ahmed
Torrington,CT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Domino's Assistant Manager
Domino's Pizza
03.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Fostered positive working relationships with regular customers.
Office Manager
Gulf petroleum
03.2020 - 06.2021
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Administrative Assistant
American IT Solutions
06.2018 - 05.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Purchased, setup and installed new computers.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Installed, configured and maintained computer systems and network connections.
Education
Bachelor of Science - Computer Science
Southern Connecticut State University
New Haven, CT04.2018
Associate of Science - Computer And Information Sciences
Gateway Community College
New Haven, CT12.2016
Skills
- Customer Service and Satisfaction
- Customer Relations
- Reporting
- Project Proposals
- Strategic Vision
- Time Management
- Sales and Marketing
- Retail Operations Management
- Training
- Creative Issue Resolution
- New System Deployment
- Performance Testing
- Network Hardware Installation
- Troubleshooting Network Issues
- Read Technical Manuals
- Microsoft Certification
- Managing Cash Register
- Negotiation
- Cash Handling Expertise
- Team Leadership
- Administrative Duties
Cricket, Reading, Swimming, Biking
In my free time I like to go for swimming, play cricket or I stay home and read.
Languages
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Arabic
Elementary
Timeline
Domino's Assistant Manager
Domino's Pizza
03.2021 - Current
Office Manager
Gulf petroleum
03.2020 - 06.2021
Administrative Assistant
American IT Solutions
06.2018 - 05.2020
Bachelor of Science - Computer Science
Southern Connecticut State University
Associate of Science - Computer And Information Sciences
Gateway Community College
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