ZAHEER J KHAN
Elgin
Summary
Technical analyst with strong analytical skills and deep understanding of data-driven decision-making. Proven track record in identifying and resolving complex technical issues while ensuring seamless operations. Skilled in SQL, Python, and data visualization tools. Known for fostering team collaboration and adapting to evolving project needs, consistently delivering impactful results.
Overview
6
6
years of professional experience
Work History
Technical Analyst
Natus Medical
08.2023 - 10.2025
- Processed customer orders and returns using CRM tools (Salesforce, Oracle EBS)
- Provided Tier I/II technical support for medical devices and IT systems
- Managed service requests while maintaining high customer satisfaction operated in a high-volume call center
- Troubleshot LAN/WAN connectivity and supported network security protocols
- Provided user support via Active Directory and mobile device management (iOS/Android)
Desktop Support Technician
Mechdyne
01.2020 - 07.2023
- Provided remote technical support to end-users via phone and ticketing systems
- Monitored, updated, escalated, and resolved issues using ITSM tools
- Managed user accounts and access through Active Directory and MS Outlook
- Delivered remote desktop support via RDP, VNC, and Citrix environments Supported web applications and performed frequent password resets
- Troubleshot and resolved network issues involving switches, routers, and modems
- Executed remote hardware tasks: restarts, power cycles, firmware updates
Education
Bachelors - Electronics Engineering & Technology
East-West University
Chicago, IL01.2022
Skills
- Help desk technician
- User access control in Active Directory
- Remote desktop support
- Network and VPN diagnostics
- JSON data organization
- Experienced with Azure cloud services
- Troubleshooting for printers and audio/video systems
- Experienced in utilizing CRM systems like Salesforce and Oracle
- Skilled in managing communication and ticketing systems
- Ticketing Systems: Service Now, Zendesk, Citrix, Cherwell Acuity, ConnectWise, Remedy
Timeline
Technical Analyst
Natus Medical
08.2023 - 10.2025
Desktop Support Technician
Mechdyne
01.2020 - 07.2023
Bachelors - Electronics Engineering & Technology
East-West University