Zahena Dieujuste
Technical Specialist
Chicago,IL
Summary
Knowledgeable Technical Specialist with a proven track record of driving organizational goals through providing essential administrative tasks, customer support, and delivering solutions across diverse industries.
Overview
5
5
years of professional experience
Work History
Social Media Manager
South Side Sanctuary
01.2023 - Current
- Designs social media brand campaigns, delivering 80% increase in followers in a month.
- Establishes the content calendar according to trends and brand voice, ensuring consistency.
- Analyzes trends and performance metrics to create engaging content for the brands target audience.
- Leads a team of technical graphic designers, video editors, and writers to increase content platforms.
- Directs weekly social media meetings to guide strategy and ensure timelines are met.
- Sources influencers and local companies to support campaigns.
Customer Success Manager
LinkedIn
01.2022 - 01.2023
- Managed a portfolio of 100+ clients, delivering a 50% increase in customer satisfaction.
- Directed customer strategy sessions, increasing customer value by 20%.
- Conducted in-depth qualitative research to uncover key customer pain points.
- Communicated with cross-functional teams on research-based solutions, reducing customer churn rate by 25%.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
Merchandising Associate
AutoZone
01.2021 - 01.2022
- Presented weekly key performance indicators, resulting in the identification of market trends.
- Developed visual merchandising strategies, enhancing the overall customer shopping experience.
- Sustained loyal vendor relationship, resulting in a 10% decrease in sourcing costs.
- Collaborated with the supply chain to increase stock levels by 10% to meet customer demand and improve sales performance.
- Monitored inventory changes and ordered replenishments for stock to support customer demand.
- Quickly acquired in-depth product knowledge to effectively assist vendors and customers.
Education
Bachelor of Science - Business Administration and Marketing
Christian Brothers University
Memphis, TN 05.2001 -
Skills
Content and digital asset management
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Social Media Manager
South Side Sanctuary
01.2023 - Current
Customer Success Manager
LinkedIn
01.2022 - 01.2023
Merchandising Associate
AutoZone
01.2021 - 01.2022
Bachelor of Science - Business Administration and Marketing
Christian Brothers University
05.2001 -
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