Zahena Dieujuste
Technical Specialist
Chicago,IL
Summary
Knowledgeable Technical Specialist with a proven track record of driving organizational goals through providing essential administrative tasks, customer support, and delivering solutions across diverse industries.
Overview
5
5
years of professional experience
Work History
Social Media Manager
South Side Sanctuary
01.2023 - Current
- Designs social media brand campaigns, delivering 80% increase in followers in a month.
- Establishes the content calendar according to trends and brand voice, ensuring consistency.
- Analyzes trends and performance metrics to create engaging content for the brands target audience.
- Leads a team of technical graphic designers, video editors, and writers to increase content platforms.
- Directs weekly social media meetings to guide strategy and ensure timelines are met.
- Sources influencers and local companies to support campaigns.
Customer Success Manager
LinkedIn
01.2022 - 01.2023
- Managed a portfolio of 100+ clients, delivering a 50% increase in customer satisfaction.
- Directed customer strategy sessions, increasing customer value by 20%.
- Conducted in-depth qualitative research to uncover key customer pain points.
- Communicated with cross-functional teams on research-based solutions, reducing customer churn rate by 25%.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
Merchandising Associate
AutoZone
01.2021 - 01.2022
- Presented weekly key performance indicators, resulting in the identification of market trends.
- Developed visual merchandising strategies, enhancing the overall customer shopping experience.
- Sustained loyal vendor relationship, resulting in a 10% decrease in sourcing costs.
- Collaborated with the supply chain to increase stock levels by 10% to meet customer demand and improve sales performance.
- Monitored inventory changes and ordered replenishments for stock to support customer demand.
- Quickly acquired in-depth product knowledge to effectively assist vendors and customers.
Education
Bachelor of Science - Business Administration and Marketing
Christian Brothers University
Memphis, TN 05.2001 -
Skills
Content and digital asset management
Online marketing strategies
Business Development
Prioritization
Verbal Communication
Written Communication
Customer Service
Marketing analytics
Online presence monitoring
Social Media Management
Social media coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Social Media Manager
South Side Sanctuary
01.2023 - Current
Customer Success Manager
LinkedIn
01.2022 - 01.2023
Merchandising Associate
AutoZone
01.2021 - 01.2022
Bachelor of Science - Business Administration and Marketing
Christian Brothers University
05.2001 -