Zaher Abou Zahra
Overview
3
3
years of professional experience
Work History
Desk Assistant
KU Housing
Lawrence, KS
01.2023 - Current
- Provided exceptional customer service to residents, addressing inquiries and concerns in a timely and professional manner.
- Enforced residence hall policies and ensured a safe, welcoming environment during assigned shifts.
- Managed check-in/check-out processes, key inventories, and mail/package distribution.
Aerospace Engineering Intern
Middle East Airlines
Beirut, Lebanon
05.2023 - 07.2023
- Developed in-depth knowledge of the Airbus A320neo family systems, including engines, auto flight, navigation, and fuel systems.
- Conducted maintenance inspections and proposed operational improvements to enhance airline performance.
- Mastered the Aircrew Procedure Trainer (APT) and trained fellow interns on its efficient use.
Dining Hall Employee
KU Dining
Lawrence, KS
09.2022 - 02.2023
- Assisted with food preparation, stocking stations, and restocking supplies to ensure uninterrupted service.
- Communicated effectively with team members and supervisors to coordinate shift responsibilities and resolve issues quickly.
Education
Bachelor of Science - Aerospace Engineering
University of Kansas
Lawrence, KS05-2026
Skills
- Customer service and communication: experienced in providing respectful, inclusive, and timely support to diverse individuals, skilled in addressing concerns calmly and professionally, while maintaining confidentiality
- Administrative and reporting tools: advanced in Microsoft Office Suite and Overleaf for documentation, reporting, and communication; able to accurately log incidents, maintain records, and handle confidential information
- Multitasking and crisis response: proven ability to stay calm under pressure, prioritize tasks, and follow procedures during emergency or high-traffic situations
- Programming and analysis: proficient in Python and MATLAB for data analysis, simulation, and dynamic system modeling; strong problem-solving mindset transferable to fast-paced, service-oriented roles
- Team Collaboration & Leadership: Trilingual and experienced in collaborating with multicultural teams; capable of working independently and taking initiative during night or solo shifts
References
References available upon request.
Timeline
Aerospace Engineering Intern
Middle East Airlines
05.2023 - 07.2023
Desk Assistant
KU Housing
01.2023 - Current
Dining Hall Employee
KU Dining
09.2022 - 02.2023
Bachelor of Science - Aerospace Engineering
University of Kansas