Zahia Mourad Pride
Newark,CA
Summary
District Manager with a 22-year successful track record in the food industry, a winning attitude, and a desire to deliver exceptional employee and customer experiences. Focused on exceeding high expectations and raising service standards. Savvy marketer focused on growing revenue, reducing turnover, managing expenses, and increasing customer satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
District Manager
Jars by Fabio Viviani
03.2024 - Current
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Coordinated with marketing to launch promotional campaigns, boosting customer engagement and sales.
- Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Streamlined operations and reduced costs by negotiating better contracts with suppliers.
- Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
- Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Regional Manager
Spectra Global Cuisine
07.2022 - 02.2024
- Regularly visit all locations within the assigned region
- Utilize P&Ls to manage and understand the business
- Analyze and assess trends to make informed decisions and drive growth
- Use this information to keep the management team informed and help improve their business acumen
- Develop a regional strategy plan that includes frequent reporting on sales, productivity, labor, budget analysis, and customer satisfaction, setting initiatives and budgets, and working with General Managers to achieve business objectives
- Partner with local management teams on strategic planning and retention
- Assist with setting goals for staffing for various volumes, seasons, and growth
- Ensure management teams adhere to sales forecasts, labor budgets, food cost budgets, inventory processes, payroll review and approval, and employee documentation (hires, terminations, leaves of absence, injuries, etc.)
- Train and audit Standard Operating Procedures and Steps of Service
- Partner with managers on communication/training from Shared Services (HR, Accounting, IT, etc.)
- Assure there is a world-class operation for money handling, menu implementation, inventory management, food safety, and employee sanitation
- Work with each location’s management team on driving sales
- Partner with managers, events team, and marketing on strategic plans to increase sales
- Assure the execution and implementation of these plans
- Coordinate with the managers and the headquarters team on new menu rollouts, sales, merchandise, etc
- Create a culture of sales-minded excitement
- Assure the management team is aligned to changes, details are communicated, and a plan of presentation to the staff is implemented
- Execute and assist in developing strategies for new restaurant openings
- Create a positive working environment in your restaurants that results in high team member engagement and retention
General Manager
Round 1 Entertainment
05.2021 - 07.2022
- General Manager of operations for over 85 employees including 9 department managers
- Ensuring employees are following company standards
- Completing daily audits for each department and reporting to loss prevention as needed
- Quarterly facility audits to ensure the facility is up to company standards
- Work with the department managers on completing monthly inventory (COGS) for each department
- Build a weekly labor control report to help determine how many hours are needed per department
- Leading the team by example with constant hands-on training and support
- Host a bi-weekly managers meeting keeping everyone up to speed
General Manager
Krispy Kreme
11.2016 - 03.2021
- Responsible for overall operations, executing corporate policies, implementing business goals, and exceeding revenue and profit targets
- Focused on continuous staff training and development to ensure policies and procedures are followed
- Led teams that have consistently exceeded company standards for quality and service
- Responsible for recruiting, onboarding, and training of qualified candidates
- Resolving customer complaints and concerns consistently achieving 100% customer satisfaction
- Participated in management meetings, prepared revenue reports, and benchmarked financial and operational scorecards against other stores
- Worked directly with health inspectors and city officials to ensure that the facility meets and exceeds local laws and codes
- Achieved a record rating of 100% for 6 audits
- Managed overall employee shifts and successfully handled and resolved personnel matters
District Manager
The Original Pancake House
04.2002 - 10.2016
- District Manager of four 150-seat locations
- Rose through the ranks, holding several positions including hostess, waitress, cook, cashier, supervisor, and General Manager
- Recruited, onboarded, trained, and led staff across different functions
- Managed $3 million a year operation P&L and delivered a 35% profit margin
- Handled the business’s financial, operational, and legal affairs, working with auditors, payroll firms, lawyers, maintenance companies, and suppliers
- Interacted positively with guests promoting services and resolving problems to the satisfaction of involved parties
- Responsible for organizing & conducting pre-shift and departmental meetings communicating pertinent information to the staff, like house count and menu changes
- Focused on food quality and temperature control as well as inventory and cost management
Skills
- Cost Containment/Control
- Customer Service
- Facilities/Safety Management
- Guest Relations
- Quality Assurance
- Staff Training
- P&L Management
- Policies and Procedures
- Purchasing/Inventory
- Loss Prevention
- Team Building
- POS Savvy
- Payroll
- Human Resources
- Office Management
- Multi-unit management
Certification
- ServSafe food protection manager certification
- ServSafe Proctor certification
- ABC – RBS Bar certification
Timeline
District Manager
Jars by Fabio Viviani
03.2024 - Current
Regional Manager
Spectra Global Cuisine
07.2022 - 02.2024
General Manager
Round 1 Entertainment
05.2021 - 07.2022
General Manager
Krispy Kreme
11.2016 - 03.2021
District Manager
The Original Pancake House
04.2002 - 10.2016
Similar Profiles
Maria HernandezMaria Hernandez
Employee at Jars By Fabio VivianiEmployee at Jars By Fabio Viviani
Tara RitchieTara Ritchie
Budtender/Shelf Stocker at Jars CannabisBudtender/Shelf Stocker at Jars Cannabis
Roxanne ShafferRoxanne Shaffer
Receptionist / Patient Advisor at JARS CannabisReceptionist / Patient Advisor at JARS Cannabis
Michael ChauhanMichael Chauhan
Crew Member at Chipotle Mexican GrillCrew Member at Chipotle Mexican Grill
Jaslyn BaizaJaslyn Baiza
Key Carrier Supervisor at HomeGoods, TJX CompaniesKey Carrier Supervisor at HomeGoods, TJX Companies