ZAHIR BASSA

• Manage high-volume order fulfillment workflows requiring consistent accuracy, prioritization, and adherence to established operating procedures.
• Review order and inventory information for accuracy and investigate discrepancies involving product availability, quantities, and system records.
• Resolved operational issues by reviewing information, identifying discrepancies, and implementing effective solutions.
• Coordinated with team members and departments to address inventory and fulfillment issues, ensuring workflow continuity.
• Utilize electronic systems to process transactions, maintain operational information, and support accurate inventory records.
• Balanced multiple time-sensitive assignments, consistently meeting productivity, accuracy, and service expectations.
• Follow organizational policies, safety requirements, quality standards, and standardized operating procedures.
• Maintain organized work areas and support accurate handling, tracking, and movement of inventory.
• Provide direct customer assistance, explain information clearly, respond to questions, and resolve service issues professionally.
• Demonstrated long-term reliability by maintaining continuous employment while completing an associate degree and a Bachelor of Science degree.

San Francisco State University | Microbiology & Molecular Biology Laboratory Coursework

• Conducted PCR, gel electrophoresis, microscopy, culture maintenance, solution preparation, sample handling, and CRISPR-based procedures.
• Performed microbiological and molecular laboratory procedures using aseptic and sterile techniques.
• Collected and analyzed experimental observations and quantitative data to ensure accuracy and reliability of results.
• Followed detailed laboratory protocols and safety procedures to support consistent and reproducible experimental results.
• Evaluated unexpected or inconsistent findings and considered potential procedural or experimental causes.
• Maintained detailed laboratory documentation describing methodology, observations, results, and conclusions.
• Used Microsoft Excel to organize results and develop tables, graphs, and data summaries.
• Managed laboratory materials and organized workspaces to enhance efficiency during experimental procedures.
• Collaborated with laboratory partners to streamline assignment division, troubleshoot issues, and achieve timely completion of experiments.