Established strong rapport with clients, fostering trusting and supportive coaching relationships.
Encouraged clients to set and achieve reasonable goals on weekly basis.
Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
Helped clients build life management and coping skills to handle daily needs and specific stressors.
Dispatcher
East Orange Police Department
08.2020 - 04.2021
Monitored Police and Fire radios to provide assistance to responding personnel.
Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Wheel Chair Agent
Air Serv
01.2015 - 08.2019
Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.