Zahirah McDonald
Grand Rapids
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Olive Garden
Grand Rapids
06.2024 - Current
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Upheld high standards of sanitation in accordance with health department regulations.
Intern
Social Arts
Grand Rapids
05.2024 - 08.2024
- Prepared reports summarizing project progress and results for management review.
- Maintained accurate records of all activities performed throughout internship period.
- Helped maintain applicant tracking systems and recruiting metrics.
- Analyzed key performance indicators to identify effective strategies.
Line Cook
Cheesecake Factory Inc
Grand Rapids
05.2023 - 02.2024
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Ensured that all dishes were prepared according to recipe specifications.
- Stocked and restocked kitchen supplies as needed.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Host
On The Border
Grand Rapids
07.2020 - 11.2022
- Contributed to team efforts by accomplishing related tasks as needed.
- Served as point-of-contact for resolving guest complaints or special requests.
- Provided excellent customer service by anticipating customer needs.
Education
Bachelor of Science - Dietetics
Prairie View A&M University
Prairie View, TX05-2028
Associate of Science - Culinary Arts
Baker College
Muskegon, MI05-2024
High School Diploma -
East Kentwood Highschool
Kentwood, MI05-2022
Skills
- Nutritional assessment
- Food safety regulations
- Recipe development
- Customer service
- Team collaboration
- Inventory management
- Effective communication
- Critical thinking
Certification
• Servsafe food protection manager certified
• Tips certified
• Servsafe Allergens Certified
Accomplishments
- Michigan Youth Workers Association, youth conference pageant - 1st place winner for Miss Congeniality 2019
• Awarded a scholarship to Oklahoma Christian University - $64,000
• Michigan Youth worker's Association, youth conference pageant -
- Miss Michigan runner up 2023
Affiliations
- President of Michigan Club at Pvamu-2025
- General body member of Panther Advisory leaders- 2025
- Food, Beer, Wine Festival - Grand Rapids, MI
•Feeding America Food truck- Grand Rapids,MI
• ACF competition -Muskegon, MI
• Harvest Food Festival -Muskegon, MI
Timeline
Server
Olive Garden
06.2024 - Current
Intern
Social Arts
05.2024 - 08.2024
Line Cook
Cheesecake Factory Inc
05.2023 - 02.2024
Host
On The Border
07.2020 - 11.2022
Bachelor of Science - Dietetics
Prairie View A&M University
Associate of Science - Culinary Arts
Baker College
High School Diploma -
East Kentwood Highschool