Zahnyia Crawford
Ashland,MO
Summary
Certified Medical Assistant with extensive experience in exceptional patient care, skilled in executing clinical and administrative tasks with precision. Recognized for maintaining order and efficiency in fast-paced environments, contributing to seamless healthcare operations and enhancing patient experiences through a strong work ethic and attention to detail. Demonstrates a results-driven approach, improving clients' quality of life with tailored support while ensuring optimal assistance for healthcare teams. Known for strong collaboration, adaptability, and effective communication skills, fostering positive relationships and maintaining safe, supportive environments tailored to diverse client needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Cole County Residential Services Inc.
1908 Boggs Creek Rd
05.2025 - 02.2026
- Assisted clients with medication adherence by reviewing schedules and providing reminders.
- Monitored and documented client progress in daily logs for care team updates.
- Developed personalized activity plans to enhance social engagement and well-being.
- Coordinated and executed transportation services for clients, enhancing their participation in medical and community events.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
CMA
Ashland Villa
Ashland, MO
10.2024 - 05.2025
- Successfully maintained inventory of medical supplies by tracking usage levels and ordering new supplies as needed.
- Facilitated smooth transitions between hospital departments by effectively communicating pertinent information regarding patient conditions.
- Utilized critical thinking skills to prioritize tasks and ensure efficient workflow in busy clinical environments.
- Compiled detailed reports summarizing patient histories for use by attending physicians.
- Provided direct patient care including taking vital signs, administering medications, documenting symptoms, and preparing for exams.
- Maintained compliance with HIPAA regulations while handling sensitive patient information.
- Supported needs of 10+ residents under long-term/short-term care.
Nursing Assistant
Columbia Manor
Columbia, MO
03.2023 - 02.2024
- Assisted nurses with patient care activities such as vital sign monitoring, ambulation, and hygiene.
- Answered patient call lights and performed timely services to enhance physical well-being of patients.
- Monitored vitals signs, glucose levels, and other indicators of health status regularly.
- Supported ADL management related to bathing, dressing, and basic hygiene.
- Transferred and assisted patients with mobility using various methods.
- Assisted at meal times with cutting up food and feeding patients.
- Responded quickly to emergency situations while maintaining professionalism at all times.
- Assisted in preparing rooms for incoming patients by stocking supplies and ensuring cleanliness standards were met.
- Supported needs of 20+ residents under long-term care.
Caregiver
Phoenix Home Care and Hospice
Columbia, MO
03.2019 - 02.2023
- Assisted clients with everyday tasks, such as shopping, meal preparation, cleaning and exercising.
- Monitored daily health.
- Monitored client medication plans.
- Took blood pressure readings.
- Provided compassionate daily care.
- Performed light housekeeping duties including laundry, meal preparation and grocery shopping.
- Provided compassionate care to elderly patients, adapting to their individual needs and preferences.
- Supported needs of 3+ clients a day.
Cashier/Customer Service
Lowe’s Home Improvement
Jefferson City, MO
03.2022 - 09.2022
- I worked hard making sure customers have what they needed and making sure that everyone was satisfied and had a wonderful experience when walking into the self-check/check out lanes.
- My smile and encouragement makes people come back.
- Helped more than 50+ customers a day.
Cashier
McDonald’s
Jefferson City, MO
01.2020 - 02.2021
- Greeted customers.
- Answered guests’ and customers’ questions.
- Welcomed customers.
- Assisted with customer inquiries
- Attended to serving more than 25+ customers a day
Education
High school diploma -
Excel Program
MOSkills
- Cash handling expertise
- Service excellence
- Detail-oriented cleaning skills
- Experienced in software utilization
- Effective communication
- Compassionate patient care
- Senior support services
- HIPAA regulations adherence
- Direct patient support
- Monitoring of vital signs
- Medication management
- Team collaboration
- Wound care
- Basic life support
- Client support
- Behavior redirection
- First aid and safety
- Effective time management
- ADL support
- Progress documentation
Certification
- CPR
- Insulin
- PCA - Personal Care Aide
- CMA - Certified Medication Aide
- CPCT/A - Patient Care Technician/Assistant
Timeline
Direct Support Professional
Cole County Residential Services Inc.
05.2025 - 02.2026
CMA
Ashland Villa
10.2024 - 05.2025
Nursing Assistant
Columbia Manor
03.2023 - 02.2024
Cashier/Customer Service
Lowe’s Home Improvement
03.2022 - 09.2022
Cashier
McDonald’s
01.2020 - 02.2021
Caregiver
Phoenix Home Care and Hospice
03.2019 - 02.2023
High school diploma -
Excel Program