Zahra Chadli
Herndon,VA
Summary
Human Resources professional with experience in healthcare administration, employee support, and operational coordination. Skilled in managing confidential records, onboarding support, compensation tracking, and cross-functional communication in fast-paced environments. Multilingual and highly organized, with a proven ability to build relationships, solve problems, and support efficient workplace operations.
Overview
6
6
years of professional experience
Work History
Orthodontic Administrative & Billing Assistant
Scottish Orthodontics
07.2024 - 08.2025
- Processed and verified invoices for accuracy, ensuring timely billing cycles.
- Assisted in managing customer accounts, maintaining up-to-date records and documentation.
- Coordinated with departments to resolve billing discrepancies and improve processes.
- Implemented new software tools to enhance efficiency in billing operations.
- Trained junior staff on billing systems and best practices for account management.
- Received, sorted, and distributed incoming mail.
- Assisted in onboarding new staff by providing training on reception protocols and office procedures.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance client satisfaction.
- Handled cash transactions and maintained sales and payments records accurately.
VIP Patient Receptionist /Administrative Coordinator
American Hospital Dubai
11.2021 - 12.2022
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Handled multi-line phone system, directing calls to appropriate departments with professionalism.
- Assisted in onboarding new employees, providing training on front desk protocols and systems.
- Trained new reception staff on procedures and customer service standards to ensure consistency.
- Maintained confidentiality of sensitive information while managing client interactions effectively.
- Resolved customer problems and complaints.
- Coordinated insurance claims processing to ensure timely resolution and compliance with company policies.
- Managed policy renewals and updates, maintaining accurate records in the database system.
Hospital Coordinator
Erdem Hospital
10.2019 - 08.2021
- Coordinated patient scheduling and appointment management to enhance operational efficiency.
- Developed and maintained relationships with healthcare providers to streamline communication processes.
- Managed electronic health records system, ensuring accuracy and compliance with regulations.
- Implemented new protocols for patient intake procedures, improving overall workflow efficiency.
- Assisted in training new staff on best practices for medical coordination and patient interaction.
- Conducted regular audits of patient files to ensure data integrity and adherence to policies.
- Resolved discrepancies in patient documentation through effective problem-solving techniques.
- Promoted positive relationships between patients and healthcare providers through professional communication skills and empathetic understanding of individual needs.
Education
Master of Science - Management and International Human Resource Management
University of Dundee
Dundee, Scotland01.2024
Master of Science - French Didactics, Education Sector and Training Professions
Moulay Ismail University
Meknes, Morocco10.2019
Bachelor of Science - French Studies, Communication, Didactics and Media
Sidi Mohamed Ben Abdellah University
Taza, Morocco07.2017
Skills
- HR Administration
- Employee Onboarding
- Personnel Records Management
- Policy Compliance
- Training & Staff Support
- Document Management
- Microsoft Excel
- Stakeholder Communication
- Team Management
- Multilingual Communication (4-5 Languages)
- Conflict Resolution
- Organizational Skills
- Administrative Coordination
- Customer and client relations
Languages
English
Proficient (C2)
French
Native
Arabic
Native
Turkish
Fluent
Spanish
Upper intermediate
Timeline
Orthodontic Administrative & Billing Assistant
Scottish Orthodontics
07.2024 - 08.2025
VIP Patient Receptionist /Administrative Coordinator
American Hospital Dubai
11.2021 - 12.2022
Hospital Coordinator
Erdem Hospital
10.2019 - 08.2021
Bachelor of Science - French Studies, Communication, Didactics and Media
Sidi Mohamed Ben Abdellah University
Master of Science - French Didactics, Education Sector and Training Professions
Moulay Ismail University
Master of Science - Management and International Human Resource Management
University of Dundee