Zahra Fajri
Blaine,MN
Summary
I am a proactive student at the University of Minnesota interested in a biology related position at Boston Scientific. I have a years worth of volunteer experience at a biological research facility at my university. During my time spent there, I dissected specimens, as well as recorded and statistically analyzed the data documented. My work experience taught me excellent interpersonal communication skills between me and my colleagues, as well as teamwork. This, as well as my volunteer experience, helped me refine my skillset in relation to research and analytics.
Overview
2
2
years of professional experience
Work History
Client Service Coordinator
BluePearl Veterinary Partners
10.2022 - Current
- Maintained accurate record-keeping with proactive attention to client information updates.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Communicated with clients regarding account services, statements, and balances.
PCA
Comfort Keepers
02.2022 - 08.2022
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Remained alert to problems or health issues of clients and competently responded.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Education
Bachelor of Science - Neuroscience
University of Minnesota - Twin Cities
Minneapolis, MN05.2024
Associate of Arts - General
Anoka-Ramsey Community College
Minneapolis, MN05.2021
Skills
- Training and Mentoring
- Customer Relations
- Sterilization Techniques
- Patient Observation
- Specimen Collection
- Medical Equipment Operation
- Medical Laboratory Procedures
- Clinical Training
Timeline
Client Service Coordinator
BluePearl Veterinary Partners
10.2022 - Current
PCA
Comfort Keepers
02.2022 - 08.2022
Bachelor of Science - Neuroscience
University of Minnesota - Twin Cities
Associate of Arts - General
Anoka-Ramsey Community College
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