Zahra Isazadehyadaki
Long Beach,CA
Summary
Overview
10
10
years of professional experience
Work History
Assistant Sales Manager
Hotel Emporium
03.2021 - Current
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Assisted sales team with completing customer transactions and managing issues.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Developed strong client relationships for repeat business and increased referrals.
Guest Service Manager
Crowne Plaza Guangzhou City Centre
04.2018 - 03.2021
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
Receptionist
Grand Hyatt Hotel
04.2017 - 07.2017
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Front Office Assistant
Sinoor Grand Hotel
11.2014 - 02.2017
- Supported staff members with administrative tasks, improving productivity across various departments.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
Education
Associate of Arts - Chinese Language
Jinan University
Guangzhou, CN04.2019
Associate of Arts - Hospitality Management
Mortazavi College
Mashhad, IR01.2017
Bachelor of Arts - French Language And Literature
Ferdowsi University
Mashhad, IR12.2015
Skills
- Goals and performance
- Team building and development
- Sales Goals
Languages
French
Professional Working
Chinese (Mandarin)
Professional Working
Persian
Full Professional
English
Full Professional
Timeline
Assistant Sales Manager
Hotel Emporium
03.2021 - Current
Guest Service Manager
Crowne Plaza Guangzhou City Centre
04.2018 - 03.2021
Receptionist
Grand Hyatt Hotel
04.2017 - 07.2017
Front Office Assistant
Sinoor Grand Hotel
11.2014 - 02.2017
Associate of Arts - Chinese Language
Jinan University
Associate of Arts - Hospitality Management
Mortazavi College
Bachelor of Arts - French Language And Literature
Ferdowsi University
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