Zahraa Alnajati
Spokane Valley
Summary
Business Administration graduate with a focus on Finance and Economics, possessing excellent problem-solving and communication abilities. Experienced in independently managing training and customer service operations in dynamic settings. Committed to continuous learning and professional development. Aiming to apply strong work ethic and adaptability in entry-level roles to support organizational objectives.
Overview
7
7
years of professional experience
Work History
Home Care Provider
Consumer Direct care Network Washington
Spokane Valley
04.2025 - 07.2025
- Prepared meals according to dietary restrictions and individual preferences.
- Transported clients to medical appointments and errands as required.
- Supported clients in daily living activities and personal care tasks.
- Maintained organized, clean environments to enhance client safety.
- Administered medications according to physician instructions.
Package Handler/PH-Trainer
FedEx Ground
Spokane
10.2022 - 06.2025
- Streamlined training programs for over 10 new package handlers each month, ensuring compliance with safety standards.
- Developed comprehensive training documentation, reducing onboarding time by 20%.
- Facilitated communication between trainers and management to promptly address training needs.
- Applied protective packaging methods to ensure safe product delivery and meet customer requirements.
Personal Shopper
Walmart
Spokane Valley
11.2021 - 07.2022
- Managed logistics by coordinating with vendors and delivery staff to ensure smooth order fulfillment.
- Cultivated positive relationships with customers, team members, and leadership to foster collaboration.
- Selected and packed customer orders accurately, ensuring readiness for timely delivery and pickup.
- Addressed customer concerns empathetically, enhancing trust and improving shopping experiences.
ER Patient Registration Representative
Providence Sacred Heart Hospital
Spokane
09.2021 - 06.2022
- Registered over one hundred patients daily, verifying insurance and completing claims for accurate records.
- Utilized Microsoft Office and Adobe Creative Suite to efficiently update patient information and technical documentation.
- Engaged in ongoing training to strengthen knowledge of healthcare systems and processes.
- Established collaborative relationships with physicians and nurses to facilitate smooth patient transitions.
- Addressed patient inquiries promptly, resolving issues empathetically to ensure positive experiences.
Environmental Services Housekeeper
Providence Sacred Heart Hospital
Spokane
08.2018 - 08.2021
- Maintained a safe environment by cleaning and sanitizing patient rooms, equipment, and common areas using infection control procedures.
- Adapted to new cleaning techniques and products, demonstrating flexibility and commitment to improvement.
- Ensured compliance with safety standards in handling chemicals, protecting patients and staff from hazards.
- Coordinated cleaning schedules with hospital staff to prepare areas for patient admissions and medical procedures on time.
Education
Bachelor of Science - Business Administration-Finance & Economics
Eastern Washington University
Cheney, WA06.2025
High school Diploma -
Ferris High School
Spokane, WA06.2017
Skills
- Time management
- Attention to detail
- Problem solving
- Customer service
- Team collaboration
- Multitasking
- Leadership
- Patient care
- Communication skills
- Microsoft offices
Languages
Arabic
Native/ Bilingual
Turkish
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
Hard worker of the month,
FedEx Ground,2024
References
References available upon request.
Timeline
Home Care Provider
Consumer Direct care Network Washington
04.2025 - 07.2025
Package Handler/PH-Trainer
FedEx Ground
10.2022 - 06.2025
Personal Shopper
Walmart
11.2021 - 07.2022
ER Patient Registration Representative
Providence Sacred Heart Hospital
09.2021 - 06.2022
Environmental Services Housekeeper
Providence Sacred Heart Hospital
08.2018 - 08.2021
Bachelor of Science - Business Administration-Finance & Economics
Eastern Washington University
High school Diploma -
Ferris High School
Similar Profiles
Jessica HunterJessica Hunter
Individual Provider at Consumer Direct Care Network WashingtonIndividual Provider at Consumer Direct Care Network Washington
Aano FotuAano Fotu
Individual Provider at Consumer Direct Care Network WashingtonIndividual Provider at Consumer Direct Care Network Washington
Jacob HoffmanJacob Hoffman
Administrative Coordinator II at Consumer Direct Care Network WashingtonAdministrative Coordinator II at Consumer Direct Care Network Washington
Chase BeswickChase Beswick
Senior Operations Manager at United Parcel Service, UPSSenior Operations Manager at United Parcel Service, UPS
Cade BrothertonCade Brotherton
Grill Cook at Dairy Queen Grill & ChillGrill Cook at Dairy Queen Grill & Chill