ZAHRAA SALEH
Harrisonburg,VA
Summary
Training and Compliance Specialist with experience in staff training, compliance auditing, investigation, quality assurance, risk management, case management, and client advocacy. Proven ability in navigating complex regulatory landscapes and support organizational integrity. Known for fostering collaborative team environments and consistently achieving compliance goals. Highly adaptable and reliable, with strong focus on attention to detail and analytical thinking.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Training and Compliance Specialist
Pleasant View, Inc.
Harrisonburg, VA
09.2025 - Current
- - Lead and facilitate training programs every month for new hires, direct care staff, supervisors, and volunteers
- - Developed and deliver training curriculum on regulatory requirements, agency policies, documentation standards, and health and safety protocols
- - Reviewed and updated internal policies to align with evolving legal requirements and industry best practices.
- - Conducted regular audits for 8 residential programs to ensure adherence to regulatory requirements and internal policies.
- - Ensured compliance with CARF, HCBS, DHBDS
- - Performed investigations related to compliance concerns, policy violations, and human rights issues
- - Analyzed audit findings and incident trends to identify areas for improvement
- - Supported root cause analysis and corrective action planning to reduce organizational risk
- - Monitored 100 employee certifications, mandatory training requirements, and compliance deadlines
Family Services Specialist
Department of Social Services
Harrisonburg, VA
12.2022 - 12.2024
- - Managed a caseload of 20+ families, ensuring safety, permanency, and well-being of children who have experienced abuse and/or neglect
- - Planed and execute case management activities, including assessments, service plans, CANS, treatment meetings, parent meetings etc...
- - Gathered information, conducted interviews, analyzed records, and develop court reports for Juvenile District and Circuit Courts
- - Established strong partnerships with community organizations; working together to address systemic issues affecting families in the region
- - Provided accurate and detailed testimony in court proceedings
- - Collaborated with multidisciplinary teams to address complex family situations and deliver comprehensive care
- - Supervised court-ordered visitation and documented interactions to support reunification efforts and legal decision-making
- - Worked with individuals involved in the criminal justice system to support improved outcomes for youth and adults
- - Maintained confidentiality and accurate case documentation in compliance with legal and regulatory standards
Community Outreach Specialist
Clear Spring HealthCare
Virginia
05.2022 - 12.2022
- - Planned and executed outreach events and community engagement activities on a weekly basis to educate diverse populations on health resources and benefits
- - Collaborated with marketing teams to support regional campaigns, including billboard initiatives and event promotion
- - Partnered with sales leadership to educate clients and prospective members on healthcare plans and services
- - Evaluated program success using various metrics such as participant feedback, attendance rates, and measurable improvements in identified problem areas.
- - Collaborated with local organizations to create partnerships that expand service delivery options.
Substitute Teacher
Harrisonburg City Public Schools
Harrisonburg, VA
12.2018 - 04.2022
- - Delivered engaging lesson plans aligned with curriculum objectives across various subjects.
- - Maintained classroom discipline by implementing effective behavior management techniques.
- - Supported special education students with individualized instruction
- - Taught multiple subjects, including Math, Science, English, and Spanish
- - Developed positive relationships with students, fostering a supportive and inclusive classroom culture.
- - Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
Bachelor of Science - Health Sciences
James Madison University
Harrisonburg, VASkills
- - Staff training facilitation
- - Compliance audits & documentation review
- - Incident investigations & root cause analysis
- - Case management & service planning
- - Court reporting & testimony support
- - Data tracking & quality improvement analysis
- - Cross-functional team collaboration
- - Client advocacy & resource coordination
- - Professional documentation & report writing
- - Risk assessment & corrective actions
- - Investigations expertise
- - Data analysis
- - Policy development
Certification
- - Ukeru Instructor Certification
- - CPR Instructor Certification
- - Therapeutic Options Instructor Certification
- - Human Rights & Investigations Certification
- - Foster Care & Adoption Certifications
- - Domestic Violence Training
Languages
Arabic
Native or Bilingual
Timeline
Training and Compliance Specialist
Pleasant View, Inc.
09.2025 - Current
Family Services Specialist
Department of Social Services
12.2022 - 12.2024
Community Outreach Specialist
Clear Spring HealthCare
05.2022 - 12.2022
Substitute Teacher
Harrisonburg City Public Schools
12.2018 - 04.2022
Bachelor of Science - Health Sciences
James Madison University