Reina De La Rosa
Brooklyn
Summary
Accomplished professional with extensive experience in team leadership and performance evaluation. Adept at coaching and mentoring staff to achieve operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Compliance Recruiting Training Specialist
Preferred Homecare of New York
New York
09.2024 - Current
- Collaborated with management to identify and address training needs of new employees.
- Facilitated onboarding sessions for new hires in homecare services.
- Developed training programs for homecare staff to enhance service delivery.
- Assisted in creating comprehensive training plans for new hires and current employees.
- Oversaw daily operations to ensure adherence to company policies and procedures.
Office Supervisor
NYC Driver Institute
Brooklyn
01.2023 - 09.2024
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Trained new employees on office procedures and policies to ensure compliance and consistency.
- Supervised daily training operations for driving instructors, enhancing program effectiveness.
- Coordinated staff schedules and assignments to optimize workflow and resource allocation.
Area Manager
Amazon
Brooklyn
01.2021 - 02.2022
- Trained and mentored staff on safety procedures, improving compliance and operational effectiveness.
- Developed strategies that enhanced sales, increased market share, and improved customer satisfaction.
- Resolved customer inquiries through multiple communication channels, ensuring a positive experience.
- Supervised employees, ensuring optimal productivity
- Scheduled regular meetings with associates' teams to discuss objectives, performance metrics and customer feedback.
- Facilitated cross-departmental communication, streamlining logistics and enhancing distribution efficiency.
- Analyzed performance metrics to identify areas for operational improvement.
Store Lead
Dollar Tree
Brooklyn
01.2019 - 12.2019
- Assisted customers with product inquiries and resolved complaints, enhancing customer satisfaction.
- Supervised daily store operations, ensuring compliance with company policies and a seamless shopping experience.
- Trained new staff on store procedures and customer service standards, fostering a knowledgeable team.
- Conducted regular safety checks and maintained a clean shopping environment.
Education
High School Diploma -
Brooklyn School For Social Justice
Brooklyn, NY06-2021
Skills
- Compliance oversight
- Training program development
- Policy formulation
- Onboarding facilitation
- Employee assessment
- Performance evaluation
- Customer relationship management
- Team leadership
- Coaching and mentoring
Languages
English
Full Professional
Spanish
Full Professional
Certification
HIPAA: Covered Entities
Wage Parity NY Training
Wage Parity NY Training
Accomplishments
Top Preformer Exceeding annual sales Q3
Timeline
Compliance Recruiting Training Specialist
Preferred Homecare of New York
09.2024 - Current
Office Supervisor
NYC Driver Institute
01.2023 - 09.2024
Area Manager
Amazon
01.2021 - 02.2022
Store Lead
Dollar Tree
01.2019 - 12.2019
High School Diploma -
Brooklyn School For Social Justice