Jenna West
Glenwood,IA
Summary
Proven leader in healthcare compliance and quality assurance at Rock Medical Group, adept in compliance oversight and fostering interdepartmental collaboration. Excelled in reducing non-compliance through rigorous audits and data analysis, while enhancing infection control protocols, resulting in improved patient safety. Skilled in policy development and documentation, with a strong ability to communicate effectively across all levels of an organization.
Overview
11
11
years of professional experience
Work History
Compliance Specialist/Lead Quality Assurance Specialist
Rock Medical Group
2021.09 - 2024.05
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
- Evaluated existing policies regularly, identifying areas for improvement and recommending revisions as needed.
- Performed quality reviews to uncover workflow and communication issues.
- Collaborated with other departments to integrate compliance considerations into daily business operations seamlessly.
- Analyzed data trends from ongoing monitoring efforts, utilizing insights gained to improve upon existing compliance initiatives further continually.
Infection Control Coordinator/Staff Development Specialist
Azria Health Montclair
2018.03 - 2021.03
- Investigated outbreaks and revamped control measures to prevent future incidents.
- Identified risks proactively, preparing teams for likely infections based on seasonal changes or current epidemiological trends.
- Evaluated hospital-onset and healthcare-acquired infections by conducting root cause analysis.
- Identified and mitigated unnecessary infection risks through regular reviews and procedural assessments.
- Set clear policies to improve success of infection control measures in departments.
- Developed effective training programs to help staff understand and implement critical protections.
- Reduced infection rates by implementing and monitoring strict infection control protocols.
Dialysis Registered Nurse
DaVita Medical Group
2017.03 - 2018.03
- Collaborated with interdisciplinary team members to ensure comprehensive care for all patients undergoing dialysis.
- Coordinated care with other healthcare providers, such as dietitians and social workers, to ensure comprehensive support for patients during their dialysis journey.
- Improved patient outcomes through diligent monitoring of vital signs and timely intervention when necessary.
- Provided emotional support to patients coping with chronic kidney disease, helping them navigate complex medical information while maintaining hope for improved health outcomes.
- Increased patient safety by adhering to strict infection control protocols throughout the entire dialysis process.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Staff Registered Nurse, Emergency Department
CHI Health Creighton University Medical Center Bergan Mercy
2015.09 - 2017.01
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
- Collaborated with physicians to develop comprehensive treatment plans tailored to individual patient needs.
- Evaluated patient histories, complaints, and current symptoms.
- Monitored patient reactions after administering medications and IV therapies.
Corrections Nurse
Pottawattamie County Jail
2013.10 - 2015.08
- Utilized evidence-based practices to guide decision-making processes when evaluating new treatment options or modifying existing plans.
- Developed strong rapport with inmates, fostering trust and open communication for effective healthcare delivery.
- Collaborated with multidisciplinary teams to ensure a safe, secure, and therapeutic environment for inmate patients.
- Fostered positive relationships with correctional officers and other facility staff to promote a collaborative approach to inmate healthcare.
- Exhibited strong clinical judgment by accurately triaging patients and escalating concerns to higher levels of care when necessary.
- Assisted in emergency situations, providing critical first-response care while adhering to strict safety protocols.
Education
Associate of Science - Nursing
Iowa Western Community College
Council Bluffs, IA05.2013
Skills
- Compliance knowledge
- Compliance Monitoring
- Internal Auditing
- Compliance Oversight
- Documentation skills
- Regulatory understanding
- Data Analysis
- Process Implementation
- Policy Development
- Outlook, Word, Excel, Publisher
Timeline
Compliance Specialist/Lead Quality Assurance Specialist
Rock Medical Group
2021.09 - 2024.05
Infection Control Coordinator/Staff Development Specialist
Azria Health Montclair
2018.03 - 2021.03
Dialysis Registered Nurse
DaVita Medical Group
2017.03 - 2018.03
Staff Registered Nurse, Emergency Department
CHI Health Creighton University Medical Center Bergan Mercy
2015.09 - 2017.01
Corrections Nurse
Pottawattamie County Jail
2013.10 - 2015.08
Associate of Science - Nursing
Iowa Western Community College
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