Summary
Overview
Work History
Education
Skills
Timeline
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Yvonne Applewhaite

Deerfield Beach,FL

Summary

Dynamic Quality Assurance Specialist with a proven track record, enhancing operational efficiency and compliance. Quality Assurance Specialist with years of experience in customer service and quality oversight. Skilled in documentation and regulatory compliance, I led initiatives that improved quality metrics and reduced product callbacks by 35%. A strong team leader, I foster relationships that drive customer satisfaction and continuous improvement.

Overview

10
10
years of professional experience

Work History

QUALITY ASSURANCE SPECIALIST II

ADMA Biologics
01.2024 - Current
  • Trained and mentored new quality assurance specialists on quality assurance processes and procedures.
  • Conducted routine audits and quality assurance reviews to evaluate and enhance operational processes.
  • Leveraged quality monitoring data management system to compile and track performance metrics at both team and individual levels.
  • Reviewed existing procedures for accuracy and completeness, while formulating new procedures as needed.
  • Maintained QA dashboard, enhancing the integrity of data from various quality assurance activities.
  • Communicated audit results and quality review recommendations through comprehensive written reports and face-to-face meetings.
  • Updated quality assurance records to accurately reflect inspection results and corrective action reports.
  • Identified potential areas for improvement within existing processes or workflows to optimize efficiency.
  • Assisted in defining, refining, and implementing Standard Operating Procedures (SOPs) and internal audit programs.
  • Learning Management System (LMS) knowledge.

SENIOR QUALITY ASSURANCE FACILITATOR RPHT

Vitacare Prescription Services
03.2019 - 01.2024
  • Fostered a high-quality work environment to promote overall team effectiveness.
  • Reviewed and evaluated call center interactions to ensure compliance with quality standards.
  • Documented performance on the Quality Rubric to provide actionable insights.
  • Collaborated as a team player, prioritizing excellent customer care for patients.
  • Exercised strong problem-solving skills, ensuring accurate analyses and decisions for complex situations.
  • Utilized sound judgment in upward communication with fellow SCCA's, Team Leads, and upper management.
  • Contributed to team development by engaging in designated projects and initiatives.
  • Ensured accuracy in patient demographics, payment methods, and clinical information recorded on profiles.
  • Contacted healthcare provider offices for prior authorization and medication management processes.
  • Interacted with insurance companies to accurately process patient claims through various plan websites.
  • Provided guidance and support to ensure successful outcomes from each training session.
  • Organized and facilitated team meetings using effective communication strategies.
  • Analyzed results and pinpointed areas for improvement to enhance future training sessions.

MEMBER SERVICES SPECIALIST

Careington International Corporation
02.2018 - 02.2019
  • Guaranteed a positive customer experience through consistent engagement.
  • Attained a Quality Assurance score of 99%, reflecting commitment to service excellence.
  • Received accolades for exemplary customer service, enhancing the brand reputation.
  • Assisted in personnel training to elevate team skills and performance.
  • Updated and disseminated relevant information via email to ensure timely communication.
  • Achieved 'Associate of the Month' within the 90-day probationary period, showcasing rapid adaptation and contribution.

Quality Assurance Supervisor

Nature's Bounty
01.2015 - 01.2018
  • Supervised 15 QA Associates daily, ensuring adherence to quality and safety standards.
  • Implemented knowledge of the Material Review Board (MRB) to enhance first pass yield to 98%, while decreasing product callbacks by 35% over 15 months.
  • Elevated customer satisfaction by reducing complaints by 40% through targeted quality initiatives.
  • Identified and minimized waste and inefficiencies by 33%, streamlining operations.
  • Conducted weekly internal audits of quality systems and warehouse conditions.
  • Executed daily audits of production processes, identified nonconformances, and initiated corrective actions as necessary.
  • Provided expert guidance and support to cross-functional teams regarding quality assurance best practices.

Education

No Degree - REGISTER PHARMACY IN PHARMACY TECHNICIAN

PassAssured
Florida
12-2024

Bachelor of Arts - BUSINESS, BUSINESS ADMINISTRATION

Broward College
Pembroke Pines, FL
08-2019

High School Diploma -

Smart Horizons Career Online Educators
Florida
08-2017

Skills

  • Documentation and reporting Quality system implementation Detail-oriented Regulatory compliance
  • Team leadership Problem-solving skills
  • Customer focus
  • Relationship Building
  • Compliance Knowledge
  • Insurance Experience
  • Technical documentation
  • Internal audits
  • Analytical thinking
  • Quality improvements
  • Safety procedures
  • Correction action planning Customer service
  • Insurance Knowledge Remote Consultation Communication

Timeline

QUALITY ASSURANCE SPECIALIST II

ADMA Biologics
01.2024 - Current

SENIOR QUALITY ASSURANCE FACILITATOR RPHT

Vitacare Prescription Services
03.2019 - 01.2024

MEMBER SERVICES SPECIALIST

Careington International Corporation
02.2018 - 02.2019

Quality Assurance Supervisor

Nature's Bounty
01.2015 - 01.2018

No Degree - REGISTER PHARMACY IN PHARMACY TECHNICIAN

PassAssured

Bachelor of Arts - BUSINESS, BUSINESS ADMINISTRATION

Broward College

High School Diploma -

Smart Horizons Career Online Educators

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Yvonne Applewhaite