Zahria Goss
Beztak
Ypsilanti,MI
3
years of professional experience
I’m am currently enrolled in school for a LPN nursing program. I have a CPR certification and a CNA certification. I would like to experience new lines of work and see how much I can grow!
Work History
Concierges
2 Months- Delivered exceptional guest service by addressing inquiries and resolving issues promptly.
- Coordinated transportation arrangements for residents, ensuring seamless travel experiences.
- Organized community events and activities, fostering resident engagement and satisfaction.
- Managed reservations and bookings efficiently, optimizing occupancy rates.
- Performed various administrative duties, such as initiating work orders and managing appointment reminders for management, demonstrating strong organizational skills."
Server
3 Years- Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
- Managed dining area, maintaining cleanliness and organization throughout shifts.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new team members on restaurant policies and service standards.
- Resolved customer concerns promptly, enhancing overall dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
No Degree - Associate of Science
High School Diploma
Skills
Customer service
Highly adaptable
Strong work ethic
Effective problem solving
Excellent multitasking
Proactive attitude
Hospitality
Telephone etiquette
Team player mentality
Detail-oriented approach
Timeline
Concierges
Beztak
06.2026 - CurrentRead More
Server
Beztak
08.2023 - CurrentRead More
Dorsey College
No Degree from Associate of Science
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Ypsilanti Community High School
High School Diploma
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