Simi Kaur
New Hyde Park
Summary
Proven leader in customer service and team management, excelling at Fairfield Properties by enhancing customer satisfaction and employee productivity. Expert in time management and interpersonal communication, adept at resolving conflicts and improving service delivery. Skilled in Active Building and Yardi Software, consistently achieving goals with a focus on high-quality outcomes.
Overview
5
5
years of professional experience
Work History
Residential Concierges Manager
Fairfield Properties
03.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative
Chase Bank
04.2020 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor - Criminal Justice
John Jay College of Criminal Justice
New York, NY01-2020
Bachelor of Science -
Queens Borough
Queens Village, NY01-2018
High School Diploma -
Martin Van Buren
Queens Village, NY01-2017
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Interpersonal Communication
- Front desk Operations
- Active Building and Yardi Software
Timeline
Residential Concierges Manager
Fairfield Properties
03.2021 - Current
Customer Service Representative
Chase Bank
04.2020 - 03.2021
Bachelor - Criminal Justice
John Jay College of Criminal Justice
Bachelor of Science -
Queens Borough
High School Diploma -
Martin Van Buren
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