Zahria Richardson
Decatur,GA
Summary
Reliable Cashier proficient in operating cash registers and processing payments while ensuring accounting accuracy and compliance. Cultivated strong customer relationships and optimized team performance through effective training and sales strategies. Demonstrated organizational skills and punctuality in fast-paced retail environments.
Overview
1
1
Language
6
6
years of professional experience
Work History
Cashier
Kroger
Decatur, GA
02.2024 - 08.2026
- Processed customer transactions using point-of-sale systems.
- Assisted customers in locating products throughout the store.
- Handled cash, credit, and gift card payments accurately.
- Trained new cashiers on store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped with purchases and signed customers up for rewards program.
- Conducted price checks for special orders or discounts as requested by customers.
- Discounted purchases by scanning and redeeming coupons.
Customer Service Sales Representative
Home Depot
Snellville, Georgia
01.2021 - 12.2023
- Assisted customers with product selection and inquiries about home improvement needs.
- Demonstrated products and explained features to enhance customer understanding.
- Processed transactions accurately using point-of-sale systems for customer purchases.
- Handled customer complaints and resolved issues to ensure satisfaction and loyalty.
- Collaborated with team members to maintain a clean and organized sales floor.
- Suggested additional products or services that may benefit the customer's needs.
- Provided accurate information about products and services.
- Identified potential opportunities to upsell products or services.
- Developed strategies for improving the customer experience.
- Built sustainable relationships with customers through open communication.
- Negotiated prices and set up contracts to finalize sales agreements.
- Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
- Listened to customer needs to identify and recommend best products and services.
Education
Pen Forster
Arizona City, AZSkills
- Customer transaction processing
- Customer relationship management
- Problem solving
- Reliability and punctuality
- Complex Problem-solving
- Customer service excellence
- Multitasking and organization
- Customer service
- Retail merchandising
- Order verification
- Time management skills
Languages
English
Professional
Timeline
Cashier
Kroger
02.2024 - 08.2026
Customer Service Sales Representative
Home Depot
01.2021 - 12.2023
Pen Forster