Zahria Singleton
Winterville,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Phlebotomist
BPL Plasma
08.2022 - 10.2023
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Conducted venipuncture and other CT procedures.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Testing the tubes of blood along with plasma in the laboratory.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Known for being highly accurate and organized in collecting, preparing, and storing blood samples. Responsible for a variety of venipuncture techniques involving the collection of blood specimens from patients for lab procedures and used in diagnosis.
- Monitored patients for reactions and verified sample quality.
- Reviewed patient records for accuracy and completeness.
Customer Service Representative
Dish
02.2022 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Worked remotely from home while Utilized customer service software to manage interactions and track customer satisfaction.
PCA/CNA
Gardens Of Trent
09.2020 - 08.2022
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Bathe, dressed, and conducted activities to help mind development and memory.
- Used principles of growth and development to provide age-specific treatment and care.
Office Coordinator
Express Employment professionals
06.2020 - 09.2020
- Executed all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- While remotely home during COVID-19 I oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements
- Provided clerical support, addressing routine, and special requirements.
- Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office employees.
Hospitality Associate director
Carolina East Medical Center
12.2018 - 04.2020
- Identified and resolved customer complaints concerning food or lodging.
- Answering phones accommodating patients with their right nutrition & dietary needs.
- Created healthy nutritious menus to serve at important functions.
- Established unique service goals to each venue to provide constant and excellent service.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
Front desk associate
Fairfield Harbor
04.2017 - 02.2019
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Line Worker
Bosch
09.2017 - 05.2018
- Used equipment properly to avoid workplace hazards or injuries.
- Assembled and installed products on production lines according to established guidelines.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Monitored machinery to identify concerns, make corrections, or report complex problems.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
Education
Associate of Science - Diagnostic Medical Sonography
Pitt Community College
Winterville, NC05.2025
Associates degree in Nursing -
Craven Community College
Newbern, NC05.2021
Skills
- Venipuncture
- Specimen Preparation
- Paperwork Processing
- Patient Confidentiality
- Infection Control
- Data Entry
- Medical Records Maintenance
- Diagnostic Testing
- Medical Office Administration
- Quality Control
- Patient Care
- Clerical Support
Certification
- Phlebotomy (certified/licensed)
- PCA (Personal Care Aid)
- CNA (Certified Nursing Assistant)
Timeline
Phlebotomist
BPL Plasma
08.2022 - 10.2023
Customer Service Representative
Dish
02.2022 - 08.2022
PCA/CNA
Gardens Of Trent
09.2020 - 08.2022
Office Coordinator
Express Employment professionals
06.2020 - 09.2020
Hospitality Associate director
Carolina East Medical Center
12.2018 - 04.2020
Line Worker
Bosch
09.2017 - 05.2018
Front desk associate
Fairfield Harbor
04.2017 - 02.2019
Associate of Science - Diagnostic Medical Sonography
Pitt Community College
Associates degree in Nursing -
Craven Community College
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