Zaid Ayesh
Glen Ellyn,IL
Summary
Results-driven leader with extensive experience in food service, delivery logistics, and retail operations. Proven ability to coordinate high-volume delivery routes and manage peak-hour teams effectively. Expertise in equipment maintenance, inventory control, and ensuring operational safety and profitability. Strong track record in employee training, workflow optimization, and enhancing customer satisfaction through strategic upselling.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Potbelly
Wheaton, Illinois
05.2025 - Current
- Led team members during peak shifts to ensure optimal service delivery.
- Conducted training for new employees on procedures and customer service protocols.
- Oversaw inventory management to minimize waste and ensure stock readiness.
- Assisted in preparing food items according to stringent safety standards.
- Resolved customer complaints with a focus on satisfaction and professionalism.
- Implemented health and safety standards throughout the workplace for compliance.
- Ensured accurate cash register operations during transactions and end-of-shift processes.
- Delegated tasks among staff to enhance productivity and task completion rates.
Delivery Driver/Assistant Manager
Jimmy John's Sandwiches
West Chicago, Illinois
12.2024 - 03.2025
- Assisted drivers in timely sandwich deliveries to customers.
- Coordinated delivery schedules through effective communication with team members.
- Organized and loaded sandwich orders for efficient transport.
- Supported drivers by navigating routes using GPS for optimal delivery times.
- Ensured cleanliness and organization of delivery vehicles before each shift.
- Handled customer inquiries and resolved complaints to enhance service quality.
- Supervised staff to uphold food safety standards and maintain cleanliness.
- Managed daily operations, monitoring inventory levels for optimal sandwich production.
Delivery Driver
Jimmy John's Sandwiches
Lombard, Illinois
06.2023 - 11.2024
- Delivered fresh sandwiches promptly to designated areas, ensuring customer satisfaction.
- Maintained accurate records of deliveries and customer orders to enhance tracking efficiency.
- Executed inventory management and restocked supplies to support operational needs.
- Ensured vehicle cleanliness and performed maintenance for safe delivery operations.
- Communicated effectively with team members to coordinate and optimize delivery schedules.
- Navigated routes using GPS technology to ensure timely arrivals while adhering to traffic laws.
- Handled customer inquiries and complaints professionally, fostering trust and loyalty.
- Performed pre-trip inspections and monitored fuel levels to maintain vehicle readiness.
Assistant Manager
Jersey Mike's Subs
Glen Ellyn, Illinois
02.2024 - 05.2024
- Coordinated team activities and daily operations to ensure seamless workflow.
- Managed inventory levels, maintaining optimal stock for operational efficiency.
- Supported training initiatives, enhancing performance of new employees.
- Implemented quality control measures, ensuring adherence to company standards.
- Proposed modifications to project plans based on performance evaluation.
- Delivered targeted training sessions, addressing areas for improvement.
- Produced accurate and timely reports on project activities to inform stakeholders.
- Evaluated business performance, identifying opportunities for enhancement.
Merchandising Associate
Walmart
Glen Ellyn, Illinois
06.2022 - 01.2023
- Organized merchandise displays to maximize product visibility and customer engagement.
- Trained new associates on effective merchandising practices and store policies.
- Engaged customers to provide assistance and promote featured products.
- Monitored stock levels, replenished items, and ensured proper storage of products.
- Collaborated with team members for timely execution of promotional setups.
- Conducted regular audits of product placement for compliance with visual standards.
- Maintained clean and orderly sales floor to enhance shopping experience.
- Analyzed sales data to identify trends in customer purchasing behavior.
Education
Associate of Applied Science - Welding
College of DuPage
Glen Ellyn, IL05-2027
Skills
- Equipment maintenance and technical support
- Team leadership and staff supervision
- Safety compliance and conflict resolution
- Inventory management and cash handling
- Customer service and complaint resolution
- Effective communication and verbal skills
- Employee training and engagement
- Motivational leadership and role modeling
- Problem resolution and creative problem solving
- Decision-making capacity and goal setting
- Sales expertise and upselling strategies
Certification
- forklift certification
- food handlers certificate
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Shift Leader
Potbelly
05.2025 - Current
Delivery Driver/Assistant Manager
Jimmy John's Sandwiches
12.2024 - 03.2025
Assistant Manager
Jersey Mike's Subs
02.2024 - 05.2024
Delivery Driver
Jimmy John's Sandwiches
06.2023 - 11.2024
Merchandising Associate
Walmart
06.2022 - 01.2023
Associate of Applied Science - Welding
College of DuPage