Marie Kuhlmann
Summary
Motivated Shift Leader dedicated to fostering team success through compassionate leadership and effective training. Delivered operational solutions and balanced customer, company, and employee needs with a strong work ethic and adaptability. Committed to providing outstanding customer service while managing multiple tasks efficiently.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
Taco Johns of Iowa
Altoona
09.2020 - Current
- Supervised staff during peak hours to ensure efficient operations.
- Trained new employees on company policies and food preparation standards.
- Managed inventory levels and ordered supplies as needed.
- Maintained cleanliness and organization of the dining area and kitchen.
- Provided excellent customer service and handled guest inquiries promptly.
- Assisted in scheduling shifts to optimize team coverage and performance.
- Monitored food safety practices to comply with health regulations.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed inventory by monitoring stock levels, ordering supplies as needed, and ensuring product quality met standards prior to use.
- Executed basic maintenance tasks, including changing light bulbs and replacing broken equipment parts.
- Participated in store-wide marketing initiatives to increase customer traffic and enhance sales revenue.
- Reviewed time sheets for accuracy when checking labor.
- Monitored and maintained equipment to ensure optimal operational efficiency.
- Assisted in the development and implementation of new operational procedures.
- Utilized POS systems efficiently for order processing and inventory management.
- Counted and balanced registers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mentored newly hired staff in upselling techniques to improve sales.
- Researched out-of-stock items to find additional inventory in other store locations.
- Managed daily operations, client relations and IT.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Maintained cleanliness and organization of frying station.
- Cleaned fryer and surrounding area, including draining oil and wiping down surfaces.
- Assisted in troubleshooting software and hardware issues for users.
- Provided technical support for system failures, resolving issues promptly to minimize downtime.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Equivalency Diploma
Des Moines, IASkills
- Staff supervision
- Inventory management
- Cash handling
- Food safety compliance
- POS system operation
- Employee training and development
- Equipment maintenance
- Problem solving
- Sales reporting
- Creative problem solving
- Decision-making capacity
- Equipment troubleshooting
- Sales and upselling
- Technical support
- Problem-solving
- OSHA regulations compliance
- Assigning work
- Inventory counts
- Technical troubleshooting
- Analytical thinking
- POS systems
- Supply ordering
- Inventory control
- Team leadership
Certification
- National Registry of Food Saftey Professionals: Certified Food Safety Manager (certificate no: 22083223)
Affiliations
- Photography
- Jewelry making
- Lego Building
- Walking with my dogs
- Going to the Rennisanse Faire
- Collecting Crystals/Rocks
- Computer/IT supports for friends and family
Timeline
Shift Leader
Taco Johns of Iowa
09.2020 - Current
High School Equivalency Diploma