Zaida Burk
Redmond,Oregon
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Starbucks. Proven ability to manage high-pressure situations while maintaining attention to detail. Experienced in cash handling and beverage preparation, fostering positive relationships with clients and enhancing team performance through effective communication. A committed team player focused on delivering outstanding results.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
07.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Crafting beverages and preparing food to standard and safety guidelines.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
Counter Person
Pappy's Pizza
08.2021 - 05.2022
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Trained new employees in counter operations, improving overall staff performance and productivity.
Education
Associate of Applied Science - Massage Therapy
Cental Oregon Community College
Bend, OR06-2026
High School Diploma -
Redmond High School
Redmond, OR06-2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Opening and closing duties
- Problem-solving
- Cash handling
- Exceptional customer service
- Espresso machine operation
- Safe food handling
- Beverage preparation
Timeline
Barista
Starbucks
07.2022 - Current
Counter Person
Pappy's Pizza
08.2021 - 05.2022
Associate of Applied Science - Massage Therapy
Cental Oregon Community College
High School Diploma -
Redmond High School
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