Zaida Gillies
Rockledge
Summary
Customer-focused professional with over 6 years of experience in fast-paced service, administrative, and management roles. Proven ability to resolve customer concerns, manage inquiries, and provide personalized solutions with empathy and professionalism. Skilled at multitasking, navigating digital systems, and maintaining composure under pressure. Currently pursuing a Bachelor’s degree in Business Management with certification in Medical Coding and Billing.
Overview
7
7
years of professional experience
Work History
Server
IHOP
11.2024 - Current
- Delivered high-quality customer service in a fast-paced setting; resolved inquiries quickly and professionally.
- Actively listened to guests' concerns, addressing and resolving issues to ensure a positive experience.
- Demonstrated multitasking ability by managing multiple tables and service tasks simultaneously.
Lead Server /Guest Bartender
Island Waterfront Bar And Grill
07.2021 - 12.2024
- Handled high-volume customer interactions, offering prompt solutions and ensuring customer retention.
- Trained new employees in customer service expectations and standard procedures.
- Assisted with inventory, orders, and POS transactions.
Restaurant Manager
Table 34
12.2017 - 06.2021
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed staff, schedules, and customer service policies to ensure high-quality guest experiences.
- Resolved customer concerns with a focus on long-term satisfaction and repeat business.
- Oversaw compliance with health and safety standards.
Education
Bachelor of Science - Allied Health - Medical Coding And Billing
Florida Technical College
Orlando, FL09-2026
Skills
- Customer Communication & Resolution
- Call Handling & In-Person Support
- Active Listening & Problem Solving
- Microsoft Office (Word, Excel, Outlook)
- Claims & Healthcare Inquiry Familiarity
- Time Management & Scheduling
- Multitasking (Talk & Type Simultaneously)
- EMR Systems & Medical Coding Knowledge
- Team Collaboration & Conflict Resolution
- Typing Speed: 40 WPM
Timeline
Server
IHOP
11.2024 - Current
Lead Server /Guest Bartender
Island Waterfront Bar And Grill
07.2021 - 12.2024
Restaurant Manager
Table 34
12.2017 - 06.2021
Bachelor of Science - Allied Health - Medical Coding And Billing
Florida Technical College
Similar Profiles
Dayana JaramilloDayana Jaramillo
Server Hostes at IHOPServer Hostes at IHOP
Michael AndersonMichael Anderson
Server at IHOPServer at IHOP
Seaira GasqueSeaira Gasque
Server at IHOPServer at IHOP
Robert McKinzieRobert McKinzie
Economic Development Specialist at City of Palm Bay, FLEconomic Development Specialist at City of Palm Bay, FL
Kristin RexfordKristin Rexford
Realtor at 321Realty God & FamilyRealtor at 321Realty God & Family