Zaida Padilla
Rio Rico,USA
Summary
Dedicated customer service professional with bilingual abilities, known for strong communication and problem-solving skills. Committed to enhancing customer satisfaction through prompt service and effective issue resolution.
Overview
8
8
years of professional experience
Work History
Customer Service Cashier
Dominos
Nogales, Arizona
07.2023 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Processed customer transactions efficiently and accurately at the cash register.
- Maintained cleanliness and organization of the front counter and dining area.
- Assisted in inventory management by restocking supplies and products.
- Utilized point of sale systems to manage customer orders and payments seamlessly.
- Handled customer inquiries and provided information about menu items and promotions.
- Resolved issues regarding orders and payments to ensure customer satisfaction.
- Collaborated with team members to enhance service speed and quality during busy shifts.
- Implemented upselling techniques to increase sales and promote special offers.
- Managed cash drawers, ensuring accurate cash handling and reconciliation at shift end.
- Supported promotional activities to drive customer engagement and sales growth.
- Adhered to health and safety regulations while preparing food items and serving customers.
- Developed strong relationships with customers to foster loyalty and repeat business.
- Greeted customers and provided friendly customer service.
Customer Service Representative
Federal Emergency Management Agency, FEMA
10.2024 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed customer inquiries and provided detailed information about emergency services and assistance programs.
- Assisted individuals in navigating through FEMA's online resources for disaster assistance applications.
- Resolved customer complaints with empathy and care, leading to improved customer satisfaction ratings.
- Provided support to customers while managing high-stress situations and maintaining professionalism.
Cashier/Waitress/Cook server
Mannys vaquero burger
Rio Rico, Arizona
07.2021 - 05.2022
- I worked for manny the owner as a cashier, waitress, cook, server, prep and dishwasher
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Collected credit card and cash payments to complete transactions for customer orders.
- Processed customer transactions efficiently and accurately at the cash register.
- Maintained cleanliness and organization of the front counter and dining area.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Maintained a professional attitude while working in a fast-paced environment.
- Provided excellent customer service during meal times.
Customer Service Representative
iQor
Tucson, Arizona
09.2017 - 09.2018
- Customer service representative for sprint customers, getting customer approved or bill.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Or Equivalent -
Rio Rico High School
Rio Rico Skills
- Computers skills
- Bilingual
- Customer Service
- Call Center
- Customer Support
- Typing
- Computer Literacy
- Communication Skills
- Cooking
- Serving Experience
- Kitchen Experience
- Food Preparation
- Restaurant Experience
- Food Safety
- Microsoft Word
- Cleaning Experience
- Meal Preparation
- Cashiering
- Food Handling
- Merchandising
- Cash Handling
- Food Service
- Problem-solving
- Customer service
- Effective communication
- Active listening
- Professionalism under pressure
- Time management
- Health and safety compliance
- Guest services
Languages
- Spanish
Timeline
Customer Service Representative
Federal Emergency Management Agency, FEMA
10.2024 - 05.2025
Customer Service Cashier
Dominos
07.2023 - Current
Cashier/Waitress/Cook server
Mannys vaquero burger
07.2021 - 05.2022
Customer Service Representative
iQor
09.2017 - 09.2018
High School Or Equivalent -
Rio Rico High School