Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zaida Padilla

Rio Rico,AZ

Overview

8
8
years of professional experience

Work History

Food Delivery Driver

Dominos
07.2023 - Current
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Navigated efficiently through various routes for timely food deliveries.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.

Customer Service Representative

Federal Emergency Management Agency, FEMA
10.2024 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Cashier/Waitress/Cook server

Mannys vaquero burger
07.2021 - 05.2022
  • I worked for manny the owner as a cashier, waitress, cook, server, prep and dishwasher

Customer Service Representative

iQor
09.2017 - 09.2018
  • Customer service representative for sprint customers, getting customer approved or bill.

Education

High School Or Equivalent -

Rio Rico High School
Rio Rico
05.2014

Skills

  • Computers (1 year)
  • Bilingual
  • Customer Service
  • Call Center
  • Customer Support
  • Cold Calling
  • Typing
  • Computer Literacy
  • Communication Skills
  • Cooking
  • Serving Experience
  • Kitchen Experience
  • Food Preparation
  • Restaurant Experience
  • Food Safety
  • Microsoft Word
  • Cleaning Experience
  • Meal Preparation
  • Food Production
  • Cashiering
  • Food Handling
  • Merchandising
  • Cash Handling
  • Food Service
  • Problem-solving
  • Customer service

Languages

English - Fluent
Spanish - Fluent

Timeline

Customer Service Representative

Federal Emergency Management Agency, FEMA
10.2024 - 05.2025

Food Delivery Driver

Dominos
07.2023 - Current

Cashier/Waitress/Cook server

Mannys vaquero burger
07.2021 - 05.2022

Customer Service Representative

iQor
09.2017 - 09.2018

High School Or Equivalent -

Rio Rico High School
Zaida Padilla