Zain Afzal
Raleigh,NC
Summary
Accomplished Business Analysis and process mapping skills in achieving operational efficiency and quality deliverables within time schedules. Business process mapping and notation, data analysis using Microsoft Excel/SQL and gathering business requirements through Grooming and Elaboration sessions with business SMEs. Exceptional process modeling, planning and implementation support.
Overview
11
11
years of professional experience
Work History
Technical/Business Process Writer
Carnival Cruise Lines
Doral, FL
05.2017 - Current
- Enterprise Architect to create process models using BPMN 2.0.
- Interview business process owners to gather requirements/use cases.
- Create training guides and documentation for Princess Cruise Line teams for implementation support.
- Create user stores, implementation epics, experience slices and release management.
- Update processes to reflect design wireframes, UI mock-ups.
- Identified process inefficiencies through gap analysis.
- Mapped process activities to desired outcomes to rectify operational inefficiencies.
- Developed wireframes, site maps and content inventories in Confluence/JIRA
- Mapped current processes and offered recommendations for improvement.
Sr. Business Systems Analyst
Bayview Loan Servicing
Miami, FL
05.2014 - 05.2017
- Support Implementation of Pega Software (BPM) solution.
- Create user stories, use cases, implementation epics, experience slices.
- Create request for proposal to conduct vendor demos.
- Create process maps using BPMN 2.0 to transfer workflows from existing BPM solution to Pega.
- Implementation of a new software for managing Bayview's portfolio and servicing of commercial and residential loans.
- Conduct GAP Analysis on present software managing Bayview's portfolio and servicing of residential and commercial loans and how new software implementation assist in improving the efficiency of processes.
- Organize and lead joint Analysis sessions to document and review Business Requirements with external vendors and internally with different areas of the business.
- Assist in creating test cases and testing of defects, bugs and issues during UAT and SIT for Phase 1 (Litigation) and Phase 2 (PreForeclosure) modules.
- Admin support and maintenance of Bayview's workflow software.
- Setup users and performed Administrative responsibilities during UAT and implementation.
- Successful Implementation of new Lockbox (transition from one vendor to another).
- Increased annual revenue by 35% by recommending improvements in efficiency.
- Gather and documented requirements for new Lockbox.
- Create letter templates, loan population report to send notification to all borrowers of change in address.
- Coordinat updates to all relevant information regarding Lockbox address throughout all mediums.
- Identified process inefficiencies through gap analysis.
- Mapped process activities to desired outcomes to rectify operational inefficiencies.
- Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
- Implemented user acceptance testing with a focus on documenting defects and executing test cases.
- Documented business processes and analyzed procedures to see that they would meet changing business needs.
Education
Master of Science - Management
University Of Surrey
SurreyAug 2012
Bachelor of Science - Economics and Management
University Of London
LondonAug 2011
Skills
- Business Process Modelling and Notation (BPMN 20)
- Advanced Microsoft Excel, Access, PowerPoint and Visio skills
- Intermediate SQL skills
- Knowledge of HTML5, CSS, Python 30 and PHP
- Quality Assurance testing
- Problem-solving and negotiation
- Excellent Communication, Interpersonal and Leadership skills
- Bussiness Process Mapping
- Project Management
- Agile and Waterfall methodologies
Timeline
Technical/Business Process Writer
Carnival Cruise Lines
05.2017 - Current
Sr. Business Systems Analyst
Bayview Loan Servicing
05.2014 - 05.2017
Master of Science - Management
University Of Surrey
Bachelor of Science - Economics and Management
University Of London
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