Zain Daher
San Jose,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Checkout Associate
Ross Dress for Less
San Jose, CA
09.2023 - Current
- Knowledge of store, services, and locations of merchandise
- Able to run fast cash register operations
- Assisted in training fellow associates in checkout procedures
- Observed customer traffic and calls for additional service as needed to provide efficient customer service
- Bagged customer purchases with care and accuracy.
- Adhered to company policies regarding returns, exchanges, refunds, and other related procedures.
- Organized checkout areas to ensure efficient workflow during busy hours.
- Answered customer questions concerning products or services offered by the store.
- Verified that prices were accurate on all merchandise before ringing up orders for customers.
Checkout Associate
Ross Dress for Less
Concord, CA
06.2020 - 01.2023
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed customer payments quickly and returned exact change and receipts.
- Stocked shelves with merchandise according to store standards.
- Assisted customers in locating items throughout the store.
- Packed and bagged products according to customer preferences.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Front End Checkout Associate/ Customer Service Representative
Kmart
Concord, CA
04.2018 - 01.2020
- Processed cash, credit card, and debit transactions accurately and efficiently.
- Informed customers of current sales promotions and discounts.
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor's Degree -
San Jose State University
05.2025
No degree -
Diablo Valley College
12.2022
High School Diploma -
Clayton Valley Charter High School
06.2020
Skills
- 5 years of experience with customer service
- Goal-oriented
- Can work alone and is a team player as well
- Honest
- Patient
- Reliable
- Cash-handling
- POS System Operation
- Staff Supervision
- Quick Learner
- Excellent customer service
- Strong Work Ethic
Languages
Arabic
Full Professional
English
Full Professional
References
References available upon request.
Timeline
Checkout Associate
Ross Dress for Less
09.2023 - Current
Checkout Associate
Ross Dress for Less
06.2020 - 01.2023
Front End Checkout Associate/ Customer Service Representative
Kmart
04.2018 - 01.2020
Bachelor's Degree -
San Jose State University
No degree -
Diablo Valley College
High School Diploma -
Clayton Valley Charter High School
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