Summary
Overview
Work History
Education
Skills
Leadership Experience
Languages
Interests
Timeline
Generic

Brianna Murphy

Cuddebackville,NY

Summary

Professional retail worker with keen understanding of customer service and transaction management. Proven ability to handle high-volume checkouts and provide exceptional customer experiences. Known for fostering teamwork and adaptability, ensuring smooth operations and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Checkout associate

Walmart
09.2022 - 04.2025


  • Managed long lines efficiently with quick response times and effective multitasking.
  • Resolved transaction discrepancies quickly, minimizing customer wait times and maintaining a positive shopping experience.
  • Increased customer loyalty with personalized interactions and genuine enthusiasm for helping shoppers find solutions to their needs.
  • Handled returns/exchanges while maintaining a professional demeanor.
  • Maintained accurate cash drawer counts, ensuring proper handling of all monetary transactions.
  • Utilized strong communication skills to relay important information between customers, management, and fellow employees effectively.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Appearl Team member

Dick’s Sporting Goods
07.2022 - 09.2022


  • I worked the opening shift that mostly involved unloading and taking inventory.
  • I gained experience in tagging clothes and untagging close.
  • Maintained a clean and organized store environment, ensuring an enjoyable shopping experience for customers.
  • Collaborated with team members to meet daily sales goals, resulting in consistent achievement of targets.
  • Assisted in visual merchandising, creating eye-catching displays that attracted shoppers and increased sales.

Cut Co
05.2021 - 07.2021
  • Set up appointments with potential clients based on call lists and customer referrals.
  • Performed demonstrations for clients.
  • Processed orders and ensured on-time delivery for clients.
  • Mandatory weekly meetings to go over sales strategies and techniques

Education

Regents Diploma - General Course Studies

Sparta High School
Sparta, NJ
01.2020

Skills

  • Professionalism and courtesy
  • Cash handling expertise
  • Patience and empathy
  • Cross-selling techniques
  • Loss prevention awareness
  • Customer service
  • Fraud prevention
  • ID verification
  • Returns and exchanges
  • Quick learner

Leadership Experience

  • Marching Band, 5 Years, 2015-2020, Team members of the color guard enhance the visual effect of the marching band as a whole.
  • Girl Scouts, 11 Years, 2008-2019, Grown through the Scouts from Daisies to being an ambassador.

Languages

English
Native or Bilingual
Spanish
Limited Working

Interests

  • Exploring various forms of art, such as Visual design, music, and dance, to nurture creativity and personal growth
  • Embracing outdoor adventures such as hiking and camping
  • Regularly practice mindfulness and meditation for overall wellness
  • Growing herbs, vegetables, or fruits in home gardens
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Fashion

Timeline

Checkout associate

Walmart
09.2022 - 04.2025

Appearl Team member

Dick’s Sporting Goods
07.2022 - 09.2022

Cut Co
05.2021 - 07.2021

Regents Diploma - General Course Studies

Sparta High School

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Brianna Murphy