Zainab Achinga
Takoma Park,MD
Summary
Results-driven and versatile professional with over 14 years of experienced in hospitality service delivery, sales strategy, marketing support, and industrial work environments, including floor operations and coordination. Skilled in team collaboration, client engagement, and problem-solving, with a strong understanding of both front-line service and operational management. Currently seeking new opportunities within hospitality, construction, industrial operations, floor management, and sales and marketing, where I can contribute my experience, grow professionally, and add value to a dynamic organization.
Overview
3
3
years of professional experience
Work History
Lead Barback
The Queen Vic British Pub/ Grandville Moore's
Washington, DC
04.2025 - Current
- Supported bartenders by restocking supplies and maintaining cleanliness in high-volume service environment.
- Monitored supplies levels, promptly notifying management of low stock to prevent service interruptions.
- Contributed to team success by cross-training in bartender duties for seamless coverage during busy periods.
- Assisted in managing inventory and ensuring timely delivery of beverages and garnishes.
- Collaborated with staff to streamline workflow during peak hours for efficient service delivery.
- Maintained organization of bar area, enhancing operational efficiency and customer satisfaction.
Concierge Agent
First Impression Staffing
Washington, DC
07.2023 - 07.2025
- Provided exceptional guest services, addressing inquiries and resolving issues promptly.
- Coordinated transportation arrangements, ensuring seamless travel experiences for clients.
- Managed reservations and bookings using property management systems effectively.
- Developed personalized itineraries, enhancing guest satisfaction through tailored recommendations.
- Streamlined communication channels between departments to improve service delivery efficiency.
- Trained new staff on customer service protocols and operational procedures.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Maintained comprehensive records of guest preferences, ensuring personalized service and recognition during future visits.
Loss Prevention Associate
Walmart, 99 H Street NW,20001
Washington, DC
02.2024 - 05.2025
- Monitored store premises to deter theft and ensure safety protocols were followed.
- Conducted regular audits of inventory, identifying discrepancies and informing management of findings.
- Collaborated with law enforcement to investigate and resolve theft incidents effectively.
- Trained new associates on loss prevention techniques and proper use of surveillance equipment.
- Implemented process improvements to enhance incident reporting and tracking efficiency.
- Maintained accurate records of security incidents, contributing to overall store safety assessments.
- Increased efficiency of inventory tracking systems by assisting with updates and maintenance efforts when necessary.
Education
Bachelor of Science - Public Relations
St. Augustine University
Mwanza, Dar Es Salaam07-2015
High School Diploma -
St. Aggrey Secondary School
Mbeya01-2011
Skills
- Workplace safety
- Cleaning procedures
- Stock rotation
- Task delegation
- Bartender support
- Beverage preparation
- Supply ordering
- POS system operation
- Efficient multitasking
- Fast-paced environment
- Problem-solving abilities
- Attention to detail
- Customer service excellence
Timeline
Lead Barback
The Queen Vic British Pub/ Grandville Moore's
04.2025 - Current
Loss Prevention Associate
Walmart, 99 H Street NW,20001
02.2024 - 05.2025
Concierge Agent
First Impression Staffing
07.2023 - 07.2025
Bachelor of Science - Public Relations
St. Augustine University
High School Diploma -
St. Aggrey Secondary School