Zainab Fofana
Summary
Proactive and Effective Unit Secretary with 10 years of healthcare abd Administrative experience.
Ive been Frequently commended for my proactive and patient-focused attitude.
Ive been told many many times that i have a very strong work ethic and i help others achieve team goals.
Am Well-versed in incoming call management and patient database updates demonstrated over 10 years of related experience.
Am a hardworking Unit Secretary with strong foundation in team training and development for administrative roles. Knowledge of medical billing, appointment scheduling and medication inventory.
I have Effective Communication skills.
Am highly organized and knowledgeable in handling administrative tasks following the organization policies.
Appointments, front desk management and record keeping
Am a Reliable and dedicated employee seeking Front Desk position in your oganisation.
With my over 10 years of experience in Healthcare and Administrative, i promise to offer excellent communication and be a good Team work.
I have Excellent reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
Work History
Unit Secretary
Grady Memorial Hospital
01.2018 - Current
- Managed incoming calls and directed to appropriate department.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.8
- Enhanced office productivity by handling high volume of callers per day.
- Monitored inventory levels and advised management of need for replenishment.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Completed and filed financial documentation for accounting purposes.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Organized patient files and streamlined operations to improve efficiency.
- Answered phone calls and messages for physician medical facility, scheduling appointments and handling patient inquiries.
- Kept detailed records of office inventories and placed orders for more supplies.
PCT/ NST
Grady Memorial Hospital
01.2018 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery./*
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Supported patient admissions, discharges and transfers to promote team productivity.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients complete activities of daily living.
- Warmly greeted patients and visitors and made each feel welcome.8
- Collected laboratory specimens, dropped off at laboratories and picked up test results.
- Responded to emergency situations to help with lifting and transporting patients.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Provided physical support to patients through diverse types of mobility assistance.
- Provided transportation services for patients in hospital environment using appropriate equipment.
- Warmly greeted patients and visitors and made each feel welcome.
Education
High School Diploma - Science Education
Our Lady Of Guadalupe Secondary School
Sierra Leone/ West Africa 08.2006
PCT - Patient Care
Georgia Technical College
Atlanta, GA08.2021
State Enrolled Community Health Nurse - Nursing Administration
College of Medicine And Allied Health Science
Sierra Leone / West Africa 08.2010
Skills
- Office Supplies and Inventory
- Organization and Time Management
- Cleaning and Sterilizing
- Equipment Troubleshooting and Maintenance
- Certified Medical Administrative Specialist
- Unit Wellness
- BLS Certified
- Incoming Call Management
- Follow-Up Appointment Scheduling
- Call Transfers
- Taking Client Histories
- Advising Patents
- Data Entry Software
- Unit Loading
- Preparing Treatment Rooms
- Preparing Treatment Rooms
- Patient Database Management
- Patient Admission
- Office Management
- Pharmacy Correspondence
- Teamwork and Collaboration
- Adaptable and Flexible
- Documentation Review
- Staff Leadership
- Computer Proficiency
Timeline
Unit Secretary
Grady Memorial Hospital
01.2018 - Current
PCT/ NST
Grady Memorial Hospital
01.2018 - Current
High School Diploma - Science Education
Our Lady Of Guadalupe Secondary School
PCT - Patient Care
Georgia Technical College
State Enrolled Community Health Nurse - Nursing Administration
College of Medicine And Allied Health Science
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