Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Languages
Timeline
Generic

Zainab Iqbal

Carpentersville,USA

Summary

Motivated high school graduate and Guest Advocate with a demonstrated work ethic and a strong foundation in customer service. Recognized for high productivity, efficiency in task execution, and adept conflict resolution skills that enhance guest satisfaction. Proven ability to engage customers effectively and drive loyalty through exceptional communication and problem-solving capabilities. Aspires to leverage expertise in customer engagement to contribute to business success.

Overview

1
1
year of professional experience

Work History

Guest Advocate

Target
Algonquin, IL
10.2023 - Current
  • Processed returns and refunds following established procedures.
  • Facilitated communication by transferring calls to appropriate departments.
  • Welcomed customers, ensuring a positive shopping experience.
  • Addressed and resolved customer issues promptly.
  • Communicated with customers via phone and in person to relay product information.
  • Educated team members on safety requirements.
  • Guided new hires with standardized information and training documents.
  • Determined prices of goods and services using optical price scanners.
  • Teamed up with front-line workers to provide customer assistance.
  • Assisted customers in locating products.
  • Processed payments using both cash and credit cards.
  • Ensured timely assistance for customer questions.

Education

HIGH SCHOOL DIPLOMA -

International Indian School
Jeddah, Saudi Arabia
03.2023

Skills

  • Responsive to Shifting Priorities
  • Analytical Problem Solving
  • Proficient in Python programming, Microsoft PowerPoint, Microsoft Excel
  • Proficient Computer Skills
  • Strong Interpersonal Skills
  • Effective Stress Management
  • Advanced Empathy Skills
  • Strong Verbal Skills
  • Strong Detail Orientation
  • Effective Complaint Resolution
  • Customer Engagement

Accomplishments

World's Largest Human Mosaic, Guinness World Record, 11/17

Hobbies and Interests

  • Badminton Player
  • Reading Books - Personal Development
  • Pursued continuous learning and exploration of new concepts
  • Chess Enthusiast
  • Passionate about sketching, coloring, and drawing

Languages

  • Arabic, Limited Working
  • English, Full Professional
  • Hindi, Native or Bilingual
  • Urdu, Native or Bilingual

Timeline

Guest Advocate

Target
10.2023 - Current

HIGH SCHOOL DIPLOMA -

International Indian School

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Zainab Iqbal