Angelica Coria
Carpentersville,USA
Summary
Highly motivated customer service professional eager to lend combined knowledge and skills to enhance personal and business performance. Leveraging a seasoned work ethic to adapt to change and drive company objectives quickly. Results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
19
19
years of professional experience
Work History
Sr. Site Director
Boys and Girls Club of Dundee Township
08.2023 - Current
- Managed a team of professionals, ensuring high-quality performance and adherence to organization standards.
- Tasks including organizational trainings, setting monthly meetings, assigns special tasks, create work schedules, and approve time cards
- Collaborated with cross-functional teams to achieve project milestones on time and within budget constraints.
- Provided leadership and guidance to staff through ongoing training initiatives, boosting employee retention rates.
- Implemented safety protocols, maintaining a secure work environment for staff and visitors alike.
- Performed annual review and provided support in based programs
- Improved customer satisfaction ratings by addressing concerns promptly and implementing feedback-driven improvements.
- Keeps consistent communication and professional demeanor with colleagues
- Recruited and hired quality staff to fill important positions.
- Planned site events such as family engagement nights, community services, field trips, team building activities, and member recruiting event.
- Compliance with monthly reporting such as budget, site numbers, site safety emergency drills, program and attendance reporting, and Grant requirements.
- Communicated with parents to encourage active parental participation in education.
- As a Continuous Quality Improvement committee member, assist other sites when short-staffed to meet the organization's program experience expectations and share best practices with directors.
- Volunteer in BGC sports, coaching and mentoring other coaches, and participating in community events on behalf of BGCDT.
- Oversaw financial management activities including budgeting, forecasting, and expense tracking.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Provided onsite training to help develop employee skills.
- Trained new team members on site policies and procedures.
- Developed work schedules for team members to maximize shift coverage.
- Coordinated staff and student activities to promote a safe and productive learning environment.
Administrative Assistant/ Family School Liaison
School District 300, Central Office
07.2019 - 08.2023
- Delivered excellent customer service through prompt responses to parent and staff inquiries, addressing concerns effectively, and building strong relationships.
- Organized requisitions, service agreements, credit card receipts, and invoices for the department
- Analyzed data to execute reports using SIS, ISBE, and Tableau, which resulted in compliance with state reporting deadlines
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Translated documents and assigned as interpreter during meetings
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Retail Operations Specialist/District Manager
Verizon Wireless
10.2006 - 05.2019
- Time managed by schedule effectively so I may visit two to three stores a day to help managers and/or sales representatives achieve monthly quotas by sharing best practices
- Reported issues to higher management with great detail.
- Reporting included but not limited to bi-weekly performance meetings as well as daily opening and closing procedures for retail locations
- Maintained 90% of the scorecard, which consisted of product returns, shrinkage, inventory adjustments, and net promoter score.
- Assisted with monthly/weekly inventory counting and reporting.
- Optimized store layout by analyzing foot traffic patterns, resulting in increased sales and better customer experience.
- Enhanced customer satisfaction by efficiently addressing and resolving retail operation issues.
- Conducted regular performance reviews for staff members, identifying areas of improvement and providing constructive feedback.
- Managed day-to-day operations of the store, maintaining a clean, organized, and welcoming environment for customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored competitors'' activities closely to inform strategic decisions about pricing adjustments or new market opportunities exploration.
- Reported issues to higher management with great detail.
Education
H.S. Diploma -
Dundee Crown High School
01-2001
Skills
- Proficient in Microsoft and Google platform
- Ability to gather and process information efficiently
- Excellent communication and time management skills
- Operates well in both individual and team capacities
- Management experience
- Team supervision
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Responsible and dependable
- Organizational skills
- Adaptability and flexibility
LANGUAGES
Spanish
English
Timeline
Sr. Site Director
Boys and Girls Club of Dundee Township
08.2023 - Current
Administrative Assistant/ Family School Liaison
School District 300, Central Office
07.2019 - 08.2023
Retail Operations Specialist/District Manager
Verizon Wireless
10.2006 - 05.2019
H.S. Diploma -
Dundee Crown High School
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