MD TOMAL HASAN
ALAMEDA,California
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
Retail Sales Agent
Sixt Rent A Car
06.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Associate/Cashier Team Lead
Go Games And Toys
05.2020 - 06.2023
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Managed and motivated employees to be productive and engaged in work.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Server
Boudin Bakery
10.2019 - 09.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
BBA - Marketing
AMERICAN INTERNATIONAL UNIVERSITY OF BANGLADESH
DHAKA,BANGLADESH09.2012
Skills
- Cash Register Operation
- Product Demonstration
- Cash Handling
- Management
- Plan Sales
- Price Schedules
- Sales Expertise
- Guest Satisfaction
- Food and Beverage Management
- Food Preparation and Safety
- Staff Management
- Customer Service
- Teamwork and Professionalism
- Food Delivery and Service
- Delivery Arrangements
- Loyalty Promotion
- Time Management
- Excellent Written and Verbal Communication
- Positive Customer Engagement
- Credit Card Applications
- Product and Service Sales
- Answering Customer Questions
- Flexible Hours
- Exceeding Customer Expectations
- Teamwork and Collaboration
- Retail Sales
- Leadership
Timeline
Retail Sales Agent
Sixt Rent A Car
06.2023 - Current
Sales Associate/Cashier Team Lead
Go Games And Toys
05.2020 - 06.2023
Server
Boudin Bakery
10.2019 - 09.2020
BBA - Marketing
AMERICAN INTERNATIONAL UNIVERSITY OF BANGLADESH
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