Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Zaira Garcia

USA

Summary

Hard-working professional with 3+ years of experience and a proven knowledge of conflict resolution, customer satisfaction, and attention to detail. Aiming to leverage my skills to successfully fill the role at your company.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Action Air
06.2024 - 12.2024
  • Answered phone promptly and directed incoming calls to correct offices.
  • Called back clients that left messages after hours
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Scheduled work to correct field teams
  • Received payments for completed diagnostics, repairs, & maintenances
  • Team player, worked with all department leaders and customers.
  • Worked with accounting department to provide support in collecting past due payments
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Performed other needed job tasks as requested by leadership
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Confirmed appointments, communicated with clients, and updated client records.

Kitchen Staff

Texas Roadhouse
05.2023 - 08.2025
  • Upheld the highest standards of cleanliness and staff conduct
  • Ensured proper food handling and sanitation were followed according to CDPH standards as well as those applied to individual facility.
  • Prepared food and supervised co-workers in proper sanitation and food handling procedures
  • Cleaned kitchen and designated areas nightly to ensure cleanliness of facility.
  • Prepared high-quality food in a fast-paced environment.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.

Receptionist, Residential Project Manager

Castillo Heating & Air Conditioning, Inc
12.2019 - 12.2023
  • Answering calls, dispatching work to field team.
  • Processing transactions over $5,000.00, sending out invoices, managing service contracts.
  • Ordering equipment, checking in equipment, setting up residential & commercial installation projects.
  • Maintained office and faculty supplies to keep optimum stock on hand.
  • Delivered quality customer service to staff and customers.
  • Devised plans and schedules for concurrent projects to meet established deadlines.
  • Used proper telephone etiquette, answered calls and caller questions and transferred to proper extensions.
  • Handled frequent work process interruptions with flexibility and poise.
  • Pivoted quickly between tasks, adapting to shifting expectations and client goals.
  • Developed detailed schedule for planning and tracking manpower, equipment and work orders.

Education

High School Diploma -

River Springs Charter School
05.2019

Skills

  • Communication
  • Time-management
  • Telephone skills
  • Adaptability
  • Attention to detail
  • Organization skills
  • Customer service
  • Payment processing
  • Payment collection

LANGUAGES

Spanish
Intermediate

Timeline

Customer Service Representative

Action Air
06.2024 - 12.2024

Kitchen Staff

Texas Roadhouse
05.2023 - 08.2025

Receptionist, Residential Project Manager

Castillo Heating & Air Conditioning, Inc
12.2019 - 12.2023

High School Diploma -

River Springs Charter School

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