Zaira Gonzalez
Denver,CO
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Member Service Advisor 3 - Floater
Bellco Credit Union
Littleton, Colorado
07.2024 - Current
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Advised customers on bank products, services and financial planning options.
- Modified, opened and closed customer accounts.
- Helped customers understand and use mobile applications and online banking.
- Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
- Negotiated terms and rates for loans and lines of credit with clients.
- Balanced cash drawers on a daily basis.
- Built and maintained client relationships through quality, personalized interactions.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Life Insurance Broker
Family First Life
Denver, CO
11.2023 - Current
- Analyzed customer needs and recommended life insurance policies accordingly.
- Conducted extensive research on various life insurance products and services.
- Provided advice on investment options and risk management techniques.
- Negotiated terms of contracts between insurers, brokers, and customers.
- Assisted customers in filing claims for death benefits or other losses related to life insurance policies.
- Educated clients about the features, advantages, and disadvantages of different types of life insurance policies.
- Attended conferences, seminars, and workshops to stay abreast of changes in the industry.
Inside Sales Representative
Rio Grande Building Materials
Denver, CO
11.2021 - 11.2023
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Contributed ideas for improving internal processes related to sales operations.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Ensured accurate and organized account records and contact logs for efficient sales operations.
- Maximized efficiency by leveraging computer systems for inputting customer orders and pricing information.
Customer Service Desk Lead
The Home Depot
Denver, CO
09.2018 - 11.2021
- Trained new employees on procedures and policies to maximize team performance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Reviewed employee performance every day and delivered constructive feedback to improve weaknesses.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Order Fulfillment Lead
The Home Depot
Denver, CO
09.2018 - 11.2021
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Loaded merchandise onto delivery trucks quickly and efficiently.
- Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.
- Fielded incoming calls and emails from customers and sales representatives and verified clear and complete communication among involved parties.
Sales Associate
The Home Depot
Denver, CO
08.2018 - 08.2019
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Processed special orders through My Custom Designs and coordinated product deliveries.
Host
El Tequileño Family Mexican Restaurant
Lakewood, CO
05.2017 - 06.2018
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Answered telephone to provide dining information and take party reservations.
- Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Education
High School Diploma -
Strive Prep - Smart Academy
Denver, CO05.2018
Some College (No Degree) - Business Finance
University of Colorado Denver
Denver, COSkills
- Client-focused service
- Help desk operations
- Team leadership and development
- Cash drawer balancing
- Credit, Check and Cash transactions
- Microsoft Office
- Fluent in English and Spanish
- Reliable & trustworthy
- Telephone sales
Certification
Received Seal of Biliteracy for English and Spanish by Denver Public Schools.
Timeline
Member Service Advisor 3 - Floater
Bellco Credit Union
07.2024 - Current
Life Insurance Broker
Family First Life
11.2023 - Current
Inside Sales Representative
Rio Grande Building Materials
11.2021 - 11.2023
Customer Service Desk Lead
The Home Depot
09.2018 - 11.2021
Order Fulfillment Lead
The Home Depot
09.2018 - 11.2021
Sales Associate
The Home Depot
08.2018 - 08.2019
Host
El Tequileño Family Mexican Restaurant
05.2017 - 06.2018
High School Diploma -
Strive Prep - Smart Academy
Some College (No Degree) - Business Finance
University of Colorado Denver
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